Technical Phone Support Specialist

4 days ago

Makati City, National Capital Region, Philippines Rise Full time ₱300,000 - ₱600,000 per year

The RISE mission is to Accelerate Internet for the Philippines - we do this by focusing on the overall customer experience; providing excellent internet services while creating a positive impact on our partners and their industries.

From very humble beginnings and with a desire to carry out our mission, we have grown to serve business and wholesale customers in Cebu, Manila, and Davao. Our business customers come from varying industries, such as real estate, IT, and business process outsourcing, to name a few. Nonetheless, they all have one thing in common: they require high-quality service and great customer support.

To deliver the best customer experience, RISE works exclusively with technical services company Pathfinders, through which we maintain our benchmark average of 1.8 weeks installation time for business clients. Together, we operate GetaFIX, the biggest Internet eXchange in the Philippines that helps the efficiency of content and connectivity in the country. We also operate Open Access Network, a Fiber as a Service offering that helps reduce complexity for developers and telecommunication companies while increasing customer satisfaction.

Throughout the group, we foster a performance-based culture, where team members are encouraged to take ownership and exceed expectations for their projects. We practice transparency by conducting regular check-ins and quarterly performance reviews, which helps us achieve goals and continuously advance together. We promote work-life balance and have team activities, such as monthly get-togethers to celebrate our wins, and sponsor work-related training and conferences.

Be part of a growing mission-oriented business that requires new leaders who are proficient, proactive, and direct. Be rewarded with great colleagues, a supportive environment, a competitive salary, and a compensation package that includes HMO for you and your family. Flex time is offered for some roles and your teammates will be there to help as you further hone your skills and accomplish responsibilities. Make a difference and grow with us.

The Technical Phone Support Specialist will provide excellent customer service and basic technical assistance to our end clients experiencing issues with internet services. The ideal candidate will have effective communication abilities and a customer-first approach to basic troubleshooting and proper endorsement to Network Engineers.

Hiring Process

Our team recognizes the importance of your candidacy, and we want to ensure that your application receives the attention it deserves. We aim to give our applicants a good experience by being timely, efficient, and direct. Rest assured that your application will be carefully reviewed and processed promptly.

Privacy Statement

RISE is committed to protecting your personal information. Your information will be collected, used and may be shared by RISE with third party service providers to serve lawful purposes, for RISE recruitment process, including processing of data by third party when required. Your information shall be held only as long as necessary to achieve the purpose for which it is collected. The use and transfer of your information will be strictly in accordance with the applicable data privacy law and in line with our privacy policy available at RISE Privacy Policy. Further, by clicking Apply, you agree and acknowledge that you have read RISE's privacy policy and fully understand your rights to access, correct or withdraw your information anytime.

  • Technical Phone Support Specialist

    4 days ago

    Makati City, National Capital Region, Philippines RISE Full time ₱900,000 - ₱1,200,000 per year

    The RISE mission is to Accelerate Internet for the Philippines - we do this by focusing on the overall customer experience; providing excellent internet services while creating a positive impact on our partners and their industries.From very humble beginnings and with a desire to carry out our mission, we have grown to serve business and wholesale customers...

  • Technical Phone Support Specialist

    4 days ago

    Makati City, National Capital Region, Philippines RISE Internet Full time ₱300,000 - ₱450,000 per year

    TheRISE missionis toAccelerate Internet for the Philippines- we do this by focusing on the overall customer experience; providing excellent internet services while creating a positive impact on our partners and their industries.From very humble beginnings and with a desire to carry out our mission, we have grown to serve business and wholesale customers in...

  • Cybersecurity Cloud Technical Support Specialist

    4 days ago

    Makati City, National Capital Region, Philippines OpenText Full time ₱1,200,000 - ₱3,600,000 per year

    Opentext - The Information CompanyOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that...

  • Technical Customer Support Specialist

    4 days ago

    Makati City, National Capital Region, Philippines ezyCollect Full time ₱1,200,000 - ₱2,400,000 per year

    Why join ezyCollect In the time it takes you to read this job ad, our platform collects around $58,991.86 from businesses that struggle with late-paying customers. Since 2016, ezyCollect has been helping 1,500+ businesses reduce their overdue invoices by 43% on average. ezyCollect is an Australian-founded B2B SaaS FinTech on a mission to eliminate late...

  • Access Control Technical Support

    7 days ago

    Quezon City, National Capital Region, Philippines 3S Security Solutions Specialist Inc Full time ₱900,000 - ₱1,200,000 per year

    Job Description:Able to make quick decisions and solve technical problems to provide an efficient environment for project implementationIdentify resource and equipment requirements, efficient capacity planning and manage software and hardware availabilityMust provide presentations for technical training to teams and customers when required and serve as a...

  • Phone Support

    1 week ago

    Makati City, National Capital Region, Philippines OAMPI Inc. Full time ₱300,000 - ₱450,000 per year

    QUALIFICATIONSExcellent written and spoken English communication skillsA background providing support in either insurance or finance industries a plus, but not necessaryBasic technical skills—proficient on the Internet, email, CRM, and Windows applicationsA critical thinker with good analytical skills and attention to detailFlexible and able to work in a...

  • Technical Support Specialist

    6 days ago

    Mandaluyong City, National Capital Region, Philippines Sutherland Full time ₱250,000 - ₱500,000 per year

    Company DescriptionSutherland specializes in Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics, which are crucial for enterprise success. Working with globally recognized brands, Sutherland offers market-leading technologies and business process excellence. Their Digital Engineering services provide the foundation for rapid...

  • IT Technical Support

    6 days ago

    Makati City, National Capital Region, Philippines Lean Solutions Group Full time ₱300,000 - ₱450,000 per year

    We are looking for a reliable and tech-savvyIT Technical Supportprofessional to provide first-level support to users, troubleshoot hardware and software issues, and ensure smooth day-to-day IT operations. The ideal candidate is not only technically skilled but also hasgood to excellent communication skills, serving as the go-to person for resolving technical...

  • Technical Operations Support

    4 days ago

    Quezon City, National Capital Region, Philippines Worldwide Healthstaff Solutions Full time ₱400,000 - ₱600,000 per year

    The Technical Operations Support Specialist is responsible for providing first-level technical support to users experiencing issues.Key Responsibilities:Respond to customer basic inquiries via phone, email, chat, or ticketing system regarding basic technical issues.Guide customers through step-by-step solutions and escalate complex issues to higher-level...

  • Production Support Specialist

    2 days ago

    Makati City, National Capital Region, Philippines OpenText Full time ₱30,000 - ₱60,000 per year

    AI-First. Future-Driven. Human-Centered.At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.OPENTEXTOpenText is a global leader in information management, where...