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Cebu - Customer Service Representative

3 weeks ago

Cebu City, Central Visayas, Philippines Metacom Careers Full time

Job Title: Customer Service Associate

Site Location: Cebu, Philippines

Employment Type: Onsite, Full-time

Pay: ₱21,000.00 per month

Job Overview:

We are looking for passionate customer service associates who can live and breathe our core values.

We'll also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email.

Customers will rely on you to answer their questions, address their concerns, and help them with a particular product or service.

What does that mean for you? You'll be the voice of the brand and it's up to you to develop personalised and memorable experiences between our clients and their customers.

Key Responsibilities:

  • WOW Customers over the phone, online chat, or email

  • Enthusiasm and a Be BOLD attitude with great customer service skills

  • A WORK Together approach with open communication, excellence in service, integrity, and accountability

  • Build TRUST by working as a team member, as well as independently, with minimal supervision

  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

Qualifications:

  • Atleast High school diploma or a Senior High graduate.

  • Good English communication skills (verbal and written)

  • Customer service experience is preferred but not required — training will be provided.

  • Ability to work effectively in a team environment.

  • Willingness to work flexible hours, including nights, weekends, and holidays if needed.

What We Offer:

Competitive salary package

Performance-based incentives

Paid training and professional development opportunities

Health and wellness benefits

Opportunities for career advancement

Fun and supportive work environment

How to Apply:

  • Submit your resume to with "CSA CEBU-FULL NAME" in the subject line,or apply directly to our job portal.