Operation Specialist

2 weeks ago

Pasay, National Capital Region, Philippines Hellmann Shared Service Center Inc. Full time ₱25,000 - ₱50,000 per year

About Position

Provide exceptional and pro-active customer service through liaising with customers, shippers, network, and overseas partners. Achieve department's objective for timely freight booking, shipment pick-up and related coordination and monitoring for related export, import and cross trade activities.

Key Responsibilities

  • Focus on customer needs and requirements as a priority
  • Pro-actively inform customer about any irregularities and provide alternative solution
  • Read and follow instructions defined in customer specific SOP's
  • Organize the day to day running of specific import / export operational duties
  • Coordinating import / export shipment with local & oversea customers, airlines/carriers, sub-contractor, agents and truckers for all import and export related transportation
  • Liaise internally and externally with all departments, third party carriers, forwarders, agencies in the execution of those duties.
  • Prepare, create and execute correctly and efficiently completed documents relating to [import/export] consignments.
  • Monitor daily [import/export] shipment/delivery requirements
  • Attend to all designated destination export customs documents and facilities via the Hellmann Freight TMS system.
  • Maintaining latest customer contact to ensure quality service provided to customer
  • Monitor and report where possible all [import/export] consignments within designated destinations and overseas sources were relevant.
  • Ensure completion of all consignment tasks from receipt of booking, organizing national and international transportation, formally documenting and accounting.
  • Adhering continuous improvement procedure through best practice to increase competence level of ocean/air freight related process to achieve performance, quality, compliance and service level growth
  • Becomes relatively conversant in the regulations, cultures and laws of those designated countries served.
  • Be aware and practice specific duties in relation to the legal [import/export] movement of all hazardous goods.
  • Support country on system roll out.
  • Assist implementation of new customers, review SOP and provide pro-active feedback
  • Issue internal / external invoices according to agreed rates and services provided

Skills and Competencies

  • Excellent communication and customer service skills
  • End to end Air/Ocean Freight Import / Export experience is essential
  • Able to plan work and meet deadlines
  • A pro-active attitude
  • Ability to work under pressure to cope with periods of high workload and tight timelines
  • Willingness to work overtime to meet deadlines when required

Functional / Industry requirements

  • Work experience in international logistics or freight forwarding apprenticeship preferred
  • 1-3 years of experience in operation preferred
  • International working experience preferred

Language Skills

  • Fluent in English (written and spoken)
  • Other languages (written and spoken) beneficial.

Computer Literacy

  • Microsoft Office 365 Products
  • CargoWise One experience is a plus

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