Application Specialist
17 hours ago
We are seeking an experienced
Application Specialist
to lead the ongoing management and administration of our internal workflow tool,
ProTracker
.
As an Application Specialist, you will work closely with functional leaders, organisational units, and subject matter experts to identify, develop, and deploy business process workflows. You will be responsible for day-to-day configuration, support, maintenance, and improvement of the application. You will also play a key role in ensuring that all supported applications and integrations are available 24/7 to all users.
You will be recognised as a respected and proactive Subject Matter Expert, specialising in the ProTracker application and associated automated processes, providing continuity of service, meeting SLAs, and driving continuous improvement.
Key Responsibilities:
Data Analytics & Automation:
- Identify, gather, and source relevant data.
- Clean, organize, and maintain data and data infrastructure.
- Seek opportunities to automate reporting processes.
- Analyse data to answer specific operational questions.
- Identify trends and patterns within datasets.
- Support the identification of improvement opportunities based on data insights.
- Collaborate on the creation and documentation of data and reporting-related materials.
Application Support:
- Act as the primary system administrator for ProTracker to ensure optimal functionality and performance.
- Oversee a range of administrative functions including creating and managing reports and dashboards, optimising workflows, and performing routine system tasks.
- Manage and maintain integrated data feeds to support seamless data flow and system interoperability.
- Collaborate with management to establish effective processes for administrative, development, and change management activities.
Project & Delivery Support:
- Contribute to successful delivery of digital initiatives by supporting project lifecycle activities from initiation to deployment.
- Apply innovative problem-solving to remove roadblocks and improve service value.
- Ensure digital delivery adheres to firm-wide standards, including policies, security assessments, and governance frameworks.
Stakeholder Management & Communication:
- Build strong relationships with business users and technical teams to ensure collaborative delivery.
- Provide clear, timely communication to stakeholders and leadership.
- Act as a trusted advisor, offering strategic insights and data-driven recommendations.
QUALIFICATION:
- Bachelor's degree in
Computer Science, Statistics, Economics, or a related field - Proficiency in Power BI, SQL and Excel. Knowledge of JavaScript, HTML, CSS or other coding languages is desirable, but not mandatory.
- Demonstrated experience
(1-2 years) in data extraction, modelling, analysis, visualisation, and presentation. - Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, and abstract up from low-level information to a general understanding.
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