CSR - Customer Service Representative

2 weeks ago

Taguig, National Capital Region, Philippines Comrise Full time ₱240,000 - ₱300,000 per year

Key Responsibilities:

  • Respond promptly to customer inquiries via phone, email, chat, or in person
  • Handle customer complaints and provide appropriate solutions in a timely manner Maintain a high level of professionalism and empathy when interacting with customers Process orders, forms, applications, and requests accurately
  • Maintain detailed and accurate records of customer interactions
  • Follow up with customers to ensure their issues are resolved
  • Collaborate with other departments to resolve complex issues
  • Stay updated on products, services, policies, and procedures
  • Meet or exceed performance targets related to customer satisfaction, response times, and resolution rates

Qualifications:

  • High school diploma or equivalent; associate's or bachelor's degree is a plus
  • Proven experience in a customer service or support role preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Ability to multitask and work in a fast-paced environment
  • Proficiency with customer service software, CRMs, and Microsoft Office Suite Willingness to work flexible shifts, including evenings, weekends, or holidays if required

Job Types: Full-time, Fresh graduate

Pay: Php18, Php25,000.00 per month

Benefits:

  • Health insurance
  • Life insurance

Language:

  • English (Preferred)

Work Location: In person

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