Customer Service Representative

2 weeks ago

Taguig, National Capital Region, Philippines Pan Asia Resources PH Inc. Full time ₱280,000 - ₱350,000 per year

Role/Job Title: Process Associate/ CSR

Reporting Manager's Role: Team Leader

Job Description

  • Assist customers via the inbound/outbound calls received
  • Meet required criteria for call quality standards.
  • Maintain customer relations with a high degree of internal and external customer service.
  • Possess effective problem-solving skills to ensure timely problem recognition and resolution.
  • Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
  • Recording and updating customer information via the organization's internal systems
  • Resolving customer queries at the first point of contact
  • Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer
  • Ensure call handling and service quality are maintained

Person Specification

  • Excellent telephone manner/interpersonal skills
  • A customer-focused, enthusiastic, and flexible approach
  • Ability to work in a targeted environment
  • Good problem-solving, questioning, negotiating, and influencing skills
  • Adaptable to change and able to work under pressure
  • Ability to work to a high degree of accuracy
  • Consistently high standard of time keeping and attendance
  • Basic keyboard proficiency

Ability to handle high-profile clients and escalation queues

  • Ability to answer General queries (Low/ Medium Complexity) and/or complaints of (potential) customers regarding financial and banking products

Knowledge/Experience:

Previous experience, 6 months to 1 year of experience in an inbound/ Outbound Customer service environment (Contact Center/Call Center - Preferred)

Qualifications *Non-negotiable:

Graduate Or Completed 2nd year of College, no Back subjects

2 years of Relevant work Experience

With TOR / Diploma

Can Join ASAP

Above-average English Communication Skills

Job Type: Full-time

Pay: Php28, Php35,000.00 per month

Benefits:

  • Health insurance
  • Paid training

Education:

  • Senior High School (Required)

Experience:

  • 6 months: 1 year (Required)

Location:

  • Taguig (Required)

Willingness to travel:

  • 25% (Required)

Work Location: In person

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