Customer Service Representative

1 week ago

Mandaluyong City, National Capital Region, Philippines ISTA Personnel Solutions Full time ₱150,000 - ₱250,000 per year

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Account specific roles and responsibilities:

  • Handle inbound calls from customers to book appointments based on their preferred schedule
  • Make outbound calls to confirm scheduled appointments and address any customer concerns
  • Provide accurate and detailed information about our products and services
  • Manage customer inquiries and promptly resolve any issues or concerns

Job Requirements:

  • At least 6 months of BPO experience (Voice Account)
  • Previous experience in appointment setting is a PLUS
  • Excellent verbal and written communication skills
  • Strong problem-solving and multitasking abilities
  • Ability to remain calm and professional in stressful situations
  • Proficiency in using computer systems and relevant software
  • Willing to work onsite in Mandaluyong
  • Amenable working night shift

Requirements

  • Minimum 1 year of experience in a Customer Service Representative or similar role
  • Excellent verbal and written communication skills
  • Strong problem-solving and multitasking abilities
  • Proficiency in using computer systems and relevant software
  • Previous experience in appointment setting or telemarketing is preferred

Benefits

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives

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