Customer Service Representative

3 days ago

Mandaluyong City, National Capital Region, Philippines EMAPTA Full time ₱19,000 - ₱230,000 per year

As a Customer Service Representative, you will be the front line of communication-resolving inquiries, delivering exceptional service, and ensuring every customer feels valued. You'll handle concerns, troubleshoot issues, and provide solutions while meeting performance goals in a fast-paced environment.

  • Confident navigating multiple computer systems and applications
  • Able to multitask efficiently across screens, tools, and tasks
  • Reliable, punctual, and detail-oriented
  • Polite, professional, and customer-focused in all interactions
  • Able to maintain accuracy and focus in high-volume, repetitive work environments
  • Familiar with basic troubleshooting and ticketing systems (preferred)

Your Daily Tasks

  • Meet or exceed contractual Key Performance Indicators (KPIs) for service delivery
  • Communicate clearly and empathetically with customers to understand their needs and provide accurate resolutions
  • Deliver high-quality service using available resources to resolve customer issues
  • Ensure customer issues are resolved to satisfaction
  • Resolve customer concerns during the first interaction (First Contact Resolution)
  • Document all customer interactions and resolutions accurately
  • Troubleshoot basic issues related to connectivity, account errors, or service disruptions
  • Escalate unresolved or complex issues to specialized teams following standard procedures
  • Stay up to date on products, services, and company policies
  • Participate in training programs and development opportunities
  • Minimize customer wait times and resolve queries quickly
  • Handle escalations and challenging situations professionally and respectfully
  • Perform other duties as required

Job Type: Full-time

Pay: Php19, Php23,500.00 per month

Benefits:

  • Company events
  • Health insurance
  • Opportunities for promotion

Language:

  • English (Required)

Work Location: In person

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