Service Manager

We are composed of highly talented individuals with a strong passion to bring Network Manager into the forefront of the IT Service Management Industry. With more than half of the company being technical engineers, developers and programmers, we ensure that we utilize our skills in assisting our clients and delivering their requirements. We are an...

Job Overview(Makati City, Philippines)The Service Manager plays a key role in supporting business teams by creating, setting up, and maintaining service management documentation and reports for new and existing activities.This role focuses on contracting, documentation, and service management during the transition or migration phase—ensuring that all...

Job description details:Job OverviewThe candidate is responsible for supporting the business teams in creating, setting up and maintaining all needed service management documentation and reporting for new and existing activities delivered by IBSS Manila. This is a global and bank-wide scope meaning the candidate will have continuous interactions with all...

Bachelor's degree in a relevant fields (e.g., Business, Information technology)Strong background in the ITIL framework with ITIL 4 foundation certification. ITIL 4 Managing professional and SIAM foundation or SIAM Professional preferred but not requiredMinimum of 5-7 years of experience in a senior service management role., with at least 2-3 years in a...

The Human Resources and Admin Officer is responsible for organizing, coordinating and timely processing of all tasks and responsibilities under the Human Resource and Administrative Department (HRAD) to ensure harmonious organizational structure. The HRAS supports all activities and company goals set by the HR ManagerResponsibilities & Authorities:HUMAN...

Makati Shangri-La, ManilaMakati Shangri-La is a deluxe hotel located at the center of Manila's financial and commercial district, only minutes away from the international airport.  The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world-class restaurants and bars, top-of-the-line recreational facilities, complimentary broadband...

Makati Shangri-La, ManilaMakati Shangri-La is a deluxe hotel located at the center of Manila's financial and commercial district, only minutes away from the international airport. The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world-class restaurants and bars, top-of-the-line recreational facilities, complimentary broadband and...

Provide administrative and operational support to service center teams in NCR and North Luzon. Handle data encoding, case monitoring, and documentation of customer and dealer transactions. Assist in processing warranty claims, parts requisitions, replacements, and refunds. Coordinate with technicians, logistics, warehouse, finance and dealer care teams...

I. PURPOSEThe Service Portfolio Manager is responsible for defining, managing, and evolving the MSP's service portfolio across Managed Security Services, Managed Infrastructure Services, and Consulting Services. The role ensures that all services in the catalog are strategically aligned, market-relevant, cost-effective, and deliverable at scale.The Service...

I. PURPOSEThe Service Portfolio Manager is responsible for defining, managing, and evolving the MSP's service portfolio across Managed Security Services, Managed Infrastructure Services, and Consulting Services. The role ensures that all services in the catalog are strategically aligned, market-relevant, cost-effective, and deliverable at scale.The Service...