Service Manager

We are composed of highly talented individuals with a strong passion to bring Network Manager into the forefront of the IT Service Management Industry. With more than half of the company being technical engineers, developers and programmers, we ensure that we utilize our skills in assisting our clients and delivering their requirements. We are an...

Primary Role: Employee EngagementThe main goal is to drive employee retention, satisfaction, and productivity by fostering a strong organizational culture.Develop and Implement Engagement Strategies: Design, coordinate, and execute programs, initiatives, and events aimed at improving employee morale, recognition, and well-being (e.g., wellness programs,...

Job description details:Job OverviewThe candidate is responsible for supporting the business teams in creating, setting up and maintaining all needed service management documentation and reporting for new and existing activities delivered by IBSS Manila. This is a global and bank-wide scope meaning the candidate will have continuous interactions with all...

Bachelor's degree in a relevant fields (e.g., Business, Information technology)Strong background in the ITIL framework with ITIL 4 foundation certification. ITIL 4 Managing professional and SIAM foundation or SIAM Professional preferred but not requiredMinimum of 5-7 years of experience in a senior service management role., with at least 2-3 years in a...

Graduate of any Business Related coursewith at least 3 years works experienceProviding customers with product information and availability, estimated time of arrival of goods and product recommendationsDelivering prompt, professional solutions for customer inquiresWorking to meet immediate goals of customer interactionHiring, training and managing customer...

Provide administrative and operational support to service center teams in NCR and North Luzon. Handle data encoding, case monitoring, and documentation of customer and dealer transactions. Assist in processing warranty claims, parts requisitions, replacements, and refunds. Coordinate with technicians, logistics, warehouse, finance and dealer care teams...

I. PURPOSEThe Service Portfolio Manager is responsible for defining, managing, and evolving the MSP's service portfolio across Managed Security Services, Managed Infrastructure Services, and Consulting Services. The role ensures that all services in the catalog are strategically aligned, market-relevant, cost-effective, and deliverable at scale.The Service...

The Service Desk Manager is responsible for leading and managing a 24*7 service desk team to ensure thedelivery of high-quality technical support to our organization and its customers. This role involves overseeingday-to-day operations, optimizing processes, and fostering a customer-centric culture within the service deskteam. The Service Desk Manager will...

The Service Delivery Manager is responsible for making sure that services are being seamlessly delivered to the clients of an organization. He/She is in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. A Service Delivery manager plays a vital role in boosting...

JOB SUMMARYThe Service Desk Manager is responsible for ensuring that committed service level agreements with both internal and external customers are met through the effective and proactive identification and remediation of technical issues.DUTIES AND RESPONSIBILITIES• Serve as a point of escalation for technical issues and alerts and ensures efficient...