Trainer for Clark

At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals, and we are looking to add a Training Expert who will create and facilitate training materials with a focus on equipping the organization with fundamental skills and knowledge.

If you are a Training Expert looking for a global career, do not miss this opportunity

As a Training Expert, you will set the path to success by overseeing new hire, progression and enhancement training. You are also expected to:

Key Responsibilities

• Responsible for the delivery and evaluation of soft & technical skills training

• Utilize appropriate delivery techniques in a blended/scenario/transmission/self-based learning environment

• Engage audience participation through active learning techniques

• Provide Coaching & Feedback and supervision

• Support Nesting/OJT/TQ/Evolution by observing, measuring and monitoring learners as needed

• Identify learner gaps and address with appropriate training solutions

• Develop non-classroom communication and training materials

• Assess participant and class performance in FT/CST & Nesting

• Participate in minor client interaction (include effective curriculum feedback and client visits)

• Perform other related duties and assignments as required and as assigned by supervisor or manage

Required Skills/Education

• years Technical Training delivery experience in a technical contact center environment.

• Preferably, has collections/ banking/ financial and/or fintech experience.

• Has omnichannel experience (voice, non-voice, chat etc.)

• College graduate of any discipline or equivalent tenure experience in relevant field

• Knowledge / understanding of Customer Relationship Management

• Vertical Experience (please indicate)

• Two - Three years BPO experience

• Able to work and comprehend different accents

• Flexible to work in different schedules (shifting schedules) and willing to work in different locations if the need arises

• Demonstrates cultural competency and

• Encourages critical thinking