Account/Process Trainer

13 hours ago

Clark, Philippines Metacom Full time

Job Description:

We are seeking a passionate and experienced Account/Process Trainer to join our team in Clark. The trainer will be responsible for delivering high-quality training in communication, customer service, technical support, and cultural alignment. This role requires strong communication skills, analytical ability, and the drive to develop and enhance the skills of our employees.

Key Responsibilities:

Facilitate training sessions for new hires and existing employees in communication, customer service, technical support, and cultural programs.

Develop, update, and maintain training materials to align with business needs.

Assess trainees’ progress and provide feedback for improvement.

Prepare training reports and documentation using MS Word, Excel, and PowerPoint.

Collaborate with operations and management teams to ensure training effectiveness.

Apply logical and analytical skills to resolve training-related challenges.

Serve as a role model for excellent customer service and professionalism.

Qualifications:

Graduate of any 4-year course.

At least 4 years of total BPO experience, with 2–3 years of experience as a trainer.

Strong background in customer service and/or technical support.

Prior experience in Service Desk or Financial accounts is preferred.

Strong communication and facilitation skills (oral and written).

Proficient in MS Word, Excel, and PowerPoint.

Strong analytical, problem-solving, and multitasking abilities.

Target-oriented, self-motivated, with high energy levels and attention to detail.

Willing to work onsite in Clark, Pampanga with a shifting schedule.

Salary & Benefits:

₱27,000 – ₱40,000 package (depending on experience and skills)

13th Month Pay

HMO coverage for employee + 2 dependents (Day 1 coverage)

15% Night Differential

24 Annual Leaves

Quarterly Performance Bonus

Government Mandated Benefits

Company-Sponsored Trips/Retreats

Outstanding career development opportunities

  • Account / Process Trainer

    13 hours ago

    Clark, Philippines Metacom Full time

    Qualifications: - College Degree - 2 to 3 years trainer experience in the BPO industry - Prior trainer experience is strong preferred. Strong communication skills are a must - SALARY GRID (CANDIDATE SALARY EXPECTATIONS MUST BE WITHIN THE BUDGET) 27k to 40k package - With Service Desk background or with Financial background - Amenable to work onsite &...

  • BPO Trainer up to 40k salary

    13 hours ago

    Clark, Philippines Metacom Full time

    Account/Process Trainer Shifting Schedule Onsite * 2 to 3 years trainer experience in the BPO industry * College Graduate Qualifications: - College Degree - 2 to 3 years trainer experience in the BPO industry - Prior trainer experience is strong preferred. Strong communication skills are a must - SALARY GRID (CANDIDATE SALARY EXPECTATIONS MUST BE WITHIN...

  • BPO Trainer

    3 days ago

    Clark Freeport Zone, Philippines JK Network Services Full time

    BENEFITS:HMO for Employee and 2 DependentsQuarterly performance bonusCareer development opportunitiesLeaves AnnuallyGovernment Mandated BenefitsCOMPANY PROFILE: This BPO Company started their operations here in the Philippines last 2007. They are considered as one of the Top choice in all areas of back-office & call center.Position: BPO TrainerCompany...

  • Trainer-lead technical training

    3 days ago

    Clark Freeport Zone, Philippines Kels global ventures Full time ₱420,000 - ₱630,000 per year

    HC Required: 1Target Start date: ASAPLocation: ClarkWork Set-up: OnsiteSchedule: FlexibleSalary: 35K base pay + 3K allowanceQualifications:Collections background is REQUIREDEarned a bachelor's degree in any field (Major in Education or Communicationpreferred).At least 2-3 years of work experience as a Trainer.Excellent working knowledge on Microsoft Office...

  • BPO Trainer- Clark

    5 days ago

    Clark Freeport Zone, Pampanga, Philippines Sutherland Full time ₱900,000 - ₱1,200,000 per year

    Specialists in this role get to:Enable and guide:Deliver and evaluate soft & technical skills training on all aspects of client training.Create, facilitate, and/or revise training materials and documents to equip staff with fundamental skills and knowledge.Facilitate all aspects of a multi-week transmission and blended type new hire training &...

  • Healthcare Account

    13 hours ago

    SM Clark, Philippines STACKPH Full time

    WHAT: Healthcare Account! WHEN: Start Dates: September 1, 2025 WHERE: Virtual Hiring Process Final Job location: SM Clark, Pampanga WHO: We’re looking for: -High School Graduates -College Graduates / Undergraduate -At least 6 months and up experience in voice international is preferred -18 years old and above -Conversive in English communication...

  • Easy Account

    13 hours ago

    SM Clark, Philippines STACKPH Full time

    WHAT: Telco Account! WHEN: Start Dates: September 3, 2025 WHERE: Virtual Hiring Process Final Job location: SM Clark, Angeles City WHO: We’re looking for: -At Least High School Graduates -With or Without Experience -18 years old and above -Conversive in English communication skills WHY JOIN US: - Salary Package starts at ₱20,000 to ₱25,000+...

  • Healthcare / Sales / Telco Account

    13 hours ago

    Clark, Philippines StackPH Full time

    WE'RE HIRING: BPO AGENTS – Healthcare, Sales, and Telco Account Onsite | SM Clark, Pampanga -Salary Package: Up to PHP 27,000 -Monthly Incentives -HMO & Other Benefits -One-Day Hiring Process -Same-Day Job Offer Qualifications: -High School, Senior High School, or College Graduate -With at least 6 months of BPO experience -Good communication and customer...

  • Customer Service Representative

    13 hours ago

    Clark, Philippines GDV-STACKph Full time

    Looking for virtual process until job offer? We got you!!! We are hiring for Customer Service Representative Sites: Pampanga Accounts: Financial / Telco - Onsite/Virtual Process - Onsite Work Set-up | Shifting Schedule - Earn 18K-27K for a month Qualifications: - HS/SHS Graduate - No BPO experience needed - Amenable to work onsite and on a shifting...

  • InTouchCX Clark Pampanga is Hiring No Experience Needed

    13 hours ago

    Clark, Philippines JobsAvenuePH Full time

    InTouchCX Clark Pampanga is Hiring – No Experience Needed Why Join InTouchCX Clark? No need to travel to Manila just to start your BPO career. InTouchCX Clark Pampanga gives you the chance to work closer to home while building a rewarding career in the BPO industry. If you are from Angeles, Mabalacat, San Fernando, Dau, or nearby Pampanga towns, this is...