Account/Process Trainer

11 hours ago

pampanga, Philippines Metacom Full time

Pampanga - Clark
Account/Process Trainer
Shifting Schedule
Onsite

2 to 3 years trainer experience in the BPO industry
College Graduate

3A: Account/Process Trainer
1 - Clark
LOB: CS

Qualifications:
- College Degree
- 2 to 3 years trainer experience in the BPO industry
- Prior trainer experience is strong preferred. Strong communication skills are a must
- SALARY GRID (CANDIDATE SALARY EXPECTATIONS MUST BE WITHIN THE BUDGET) 27k to 40k package
- with Service Desk background or with Financial background
--
Desired / Preferred Skills
1. Target oriented and self-motivated
2. Good sense of judgment and eye for detail
3. High energy levels
4. Applies logic and rationale to all situations

Must have skills:
1. CS and Tech Domain:
 Training experience in effective communication, customer service, technical support,
and culture
2. Technology Functional Knowledge
 Basic working knowledge of word, excel and PPT to complete reporting and
documentation efficiently and effectively
3. High Impact Communication:
 Excellent oral and written communication skills
 Displays pleasant nature with a receptive attitude in order to reflect the true essence of
Customer Service - Lead by Example
4. Analytical Ability:
 Examines data from multiple sources and integrates the data and inputs to determine
and resolve key issues
 Arrives at multiple solutions /alternatives, keeping in mind the various stake holders
5. Profile Screening Criteria /Checks:
 Screening according to skills defined above – At least 3 years of training experience in
soft skills and customer service.

Key Requirements:
 Graduate of any 4-year course.
 Experience in managing a team or being an individual contributor.
 At least 4 years total BPO work experience with 2 years of experience as a trainer in
BPO/shared services industry.
 Preferably with background or knowledge in Tech Support.
 Excellent oral and written communication.
 Good problem-solving skills and ability to multitask.
 Amenable to work in shifting schedule in Clark.
 Amenable to work onsite

PHP 27000 - PHP 40000
13th Month Pay, HMO for Employee and 2 Dependents (On Day 1), 15% Night Differential, 24 Leaves Annually
Government Mandated Benefits, Company Sponsored Trips or Retreats, Quarterly performance bonus, Outstanding career development opportunities

  • Account/Process Trainer

    4 weeks ago

    Pampanga, Philippines Metacom Full time

    Pampanga - Clark Account/Process Trainer Shifting Schedule Onsite 2 to 3 years trainer experience in the BPO industry College Graduate 3A: Account/Process Trainer 1 - Clark LOB: CS Qualifications: - College Degree - 2 to 3 years trainer experience in the BPO industry - Prior trainer experience is strong preferred. Strong communication skills are a must -...

  • Trainer (Lead-Technical Training)

    3 weeks ago

    , Pampanga, Philippines Gratitude Inc Full time

    We are hiring a Trainer (Lead Technical Training) in Clark to begin work immediately. Qualifications Collections background is REQUIRED Earned a bachelor’s degree in any field (Major in Education or Communication preferred) At least 2-3 years of work experience as a Trainer Excellent working knowledge on Microsoft Office applications (Excel, PowerPoint,...

  • Call Center Trainer

    2 weeks ago

    , Pampanga, Philippines J-K Network Services Full time

    This company is an IT, Engineering company existing for 40 years, offering end-to-end partnered solutions across various industries, including financial services and healthcare. Job Overview Position: Call Center Trainer (Clark Pampanga) Industry: BPO Location: Clark Pampanga Salary Offer: Php35,000 basic Work Schedule: Flexible schedule Work Set Up:...

  • BPO Trainer- Clark

    5 days ago

    Clark Freeport Zone, Pampanga, Philippines Sutherland Full time ₱900,000 - ₱1,200,000 per year

    Specialists in this role get to:Enable and guide:Deliver and evaluate soft & technical skills training on all aspects of client training.Create, facilitate, and/or revise training materials and documents to equip staff with fundamental skills and knowledge.Facilitate all aspects of a multi-week transmission and blended type new hire training &...

  • Learning & Development Specialist

    2 weeks ago

    , Pampanga, Philippines BACK ROOM OFFSHORING INC. Full time

    Overview Position: Trainer / CoachDepartment: EnablementReports To: Enablement Training Manager Role Purpose The Trainer/Coach plays a key role in driving employee performance and capability by delivering effective training sessions, workshops, and one-on-one coaching. This role focuses on onboarding, upskilling, and reinforcing best practices to ensure...

  • Learning & Development Specialist

    1 week ago

    , Pampanga, Philippines The Back Room Full time

    Description Position: Trainer / CoachDepartment: EnablementReports To: Enablement Training Manager Role Purpose The Trainer/Coach plays a key role in driving employee performance and capability by delivering effective training sessions, workshops, and one‑on‑one coaching. This role focuses on onboarding, upskilling, and reinforcing best practices to...

  • Financial Operations Analyst

    3 weeks ago

    , Pampanga, Philippines Buscojobs Full time

    Financial Operations Analyst Customer Agent We offer a supportive and inclusive work environment designed to help you succeed. Our comprehensive training ensures you gain the skills and confidence needed for the role, regardless of your experience level. With full-time onsite positions and flexible scheduling that aligns with business needs, we aim to create...

  • Customer Service Representative

    11 hours ago

    Pampanga, Philippines GDV-STACKph Full time

    Looking for virtual process until job offer? We got you!!! We are hiring for Customer Service Representative Sites: Pampanga Accounts: Financial / Telco/Healthcare - Onsite/Virtual Process - Onsite Work Set-up | Shifting Schedule - Earn 18K-27K for a month Qualifications: - HS/SHS Graduate - No BPO experience needed - Amenable to work onsite and on a...

  • Senior Training Specialist

    3 weeks ago

    , Pampanga, Philippines Sutherland Full time

    As a Trainer, you will deliver and evaluate soft & technical skills training on all aspects of client training. You are also expected to: Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge. Fill out accurate reports. Establish and maintain communication with clients and/or team members;...

  • Alorica Clark Pampanga

    4 weeks ago

    Pampanga, Philippines JobsAvenuePH Full time

    URGENT MASS HIRING! Start Right Away with Alorica! "Apply now before our ramp season and boost your chances of becoming an SME, Team Manager, Quality Analyst, or Trainer for our 2025 ramp! We value hard work, dedication, and tenure—grow your career with us and be part of our success!" Join the Alorica Family as a Call Center Agent! We urgently need...