IT Technical Support Specialist

3 days ago

Bacoor, Calabarzon, Philippines Chromaesthetics Inc Full time

Position Overview:

The I.T. Technical Support Specialist provides frontline technical support, troubleshooting, and maintenance for all hardware, software, and end-user devices. The role ensures timely resolution of technical issues, performs preventive maintenance, assists in system and network operations, and supports the rollout of new technologies. This position acts as the primary contact for user concerns and contributes to maintaining smooth daily I.T. operations.

Duties and Responsibilities:

End-User Technical

  • Provide onsite and remote support for all departments, resolving hardware, software, email, and connectivity issues.
  • Handle job tickets, service requests, and escalate complex issues as needed.
  • Maintain proper documentation for all support activities.
  • Ensure timely resolution within defined SLAs.

Hardware, Software & Peripheral Maintenance

  • Install, configure, and maintain laptops, desktops, mobile devices, and peripherals.
  • Perform preventive maintenance to avoid downtime and equipment failure.
  • Manage antivirus deployments and system updates.

System & Network Assistance

  • Assist in system updates, patching, and server maintenance when required.
  • Support network troubleshooting and device configuration
  • Participate in system upgrades, network expansions, or infrastructure projects.
  • Perform basic diagnostics of routers, switches, and access points.

Asset & Inventory Management

  • Track issuance, replacement, and retrieval of IT equipment.
  • Help deploy new hardware, software, and technical projects across departments.
  • Maintain organized inventory of hardware, accessories, and spare parts.
  • Assist in disposal or recycling of damaged or outdated equipment.
  • Manage inventory of IT equipment and ensure proper documentation.

Project Assistance

  • Provide field support during events, projects, store openings, or technical emergencies.
  • Conduct fieldwork such as store/site visits for troubleshooting or installations.
  • Conduct on-site support for branches or stores during deployments.

User Training & Support Documentation

  • Provide user orientation for new systems, applications, and equipment.
  • Conduct orientations for new employees on system usage and IT policies.
  • Create guides, manuals, and FAQs for common technical issues.
  • Support onboarding/offboarding processes (account creation, access setup).

Compliance

  • Ensure adherence to IT policies, security procedures, and equipment standards.

Qualifications

  • Bachelor's degree in IT or related course
  • Strong troubleshooting skills in hardware and software
  • Knowledge of Windows/Mac OS, office applications, and common IT tools
  • Basic understanding of networks (LAN/WAN/Wi-Fi)
  • Experience in helpdesk/technical support roles preferred
  • Certifications preferred: CompTIA A+, ITF+
  • 1–2 years of IT support experience

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