RevTech Support Specialist

6 days ago

Bacoor, Philippines Fadv Full time

RevTech Support Specialist - Salesforce Platform (Philippine-based) Alabang, Remote, Philippines - Full Time

Are you passionate about empowering teams through technology? Apply now as a RevTech Support Specialist and become the go-to expert for Salesforce across different teams in our global organization. The RevTech Support Specialist will act as the main point of contact responsible for providing guidance and support about the Salesforce application for Sales, Customer Success, CARE, PAM (US, APAC, EMEA, Australia, global) members in the company. The goal is to provide best-in-class service for our internal customers. The following are, but not limited to, the requirements for this position.

Responsibilities:
  • Be the go-to expert for day-to-day Salesforce support across global Sales, Customer Success, and PAM teams
  • Own troubleshooting, escalations, and in-app guidance for CPQ, opportunity management, case handling, and more
  • Create and configure products in Salesforce CPQ, including pricing adjustments
  • Collaborate with Product Management to understand product lines and support internal inquiries
  • Manage onboarding/offboarding, permission updates, and system approvals with security best practices
  • Handle junior-level admin tasks: reports, templates, fields, picklists, queues, list views, and groups
  • Support system testing and major project launches
  • Document processes and maintain a support handbook
  • Track and resolve support cases from start to finish
  • Partner with RevTech, Project Managers, and Field Enablement to improve processes and training
  • Drive measurable gains in sales efficiency and productivity
  • Maintain live support coverage across business and global hours
  • Foster collaboration and take initiative in resolving field questions
  • Bonus if you bring basic SF Admin skills (Data Loader, workflows, roles, permissions, etc.)
  • Familiarity with RevTech tools like SalesLoft, Sales Navigator, ZoomInfo, DocuSign
  • Willingness to pursue Salesforce Admin certification
  • Assist with SD Demo user setup
This Is What We\'re Looking For:
  • Experience with the Salesforce platform, either as a user or administrator
  • Proven ability to work effectively in a team environment with shared responsibilities and collaborative team spirit.
  • Strong interpersonal and communication skills with the demonstrated ability to provide excellent customer service.
  • Bachelor’s degree with 2 years’ client or sales support experience
  • Proper customer-oriented verbal and email communication skills
  • Excellent business analysis and problem-solving skills
  • Ability to work with people of varying technical skills
  • Ability to work effectively with individuals at all levels of an organization
  • Proficient in MS Office applications
  • Proficient in both spoken and written English language
  • Must be able to work US Hours/Global Hours
  • Ability to organize and prioritize tasks

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

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