IT Support Specialist

2 weeks ago

Paranaque City, Calabarzon, Philippines YONDU INC. Full time ₱40,000 - ₱60,000 per year
Job Summary

The IT Support Specialist will provide day-to-day technical assistance to employees, troubleshoot hardware and software issues, and support the maintenance of the company's IT infrastructure. The role requires basic technical troubleshooting, familiarity with Microsoft 365, and foundational knowledge of network devices such as access points and switches. This position is ideal for individuals who want to grow in IT support and infrastructure.

Key Responsibilities
  • Provide first-level technical support for hardware, software, network, and system issues.
  • Troubleshoot laptops, desktops, printers, peripherals, and mobile devices.
  • Install, configure, and maintain operating systems, standard applications, and company-approved tools.
  • Assist in user account management in Microsoft 365 (password resets, access, mailbox setup, basic admin tasks).
  • Monitor and maintain network stability; assist in basic network troubleshooting (access points, switches, cabling, connectivity).
  • Log, track, and resolve support tickets in a timely manner while ensuring clear communication with users.
  • Conduct basic preventive maintenance on IT equipment.
  • Support onboarding/offboarding by preparing devices and access accounts.
  • Coordinate with vendors or other technical teams for escalated issues.
  • Maintain inventory of IT assets, equipment, and licenses.
  • Follow IT policies, security standards, and proper documentation processes.
Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or any IT-related course (fresh graduates accepted).
  • Basic understanding of hardware and software troubleshooting.
  • Knowledgeable in Microsoft 365 environments (Outlook, Teams, SharePoint, basic admin tasks).
  • Familiarity with network management (access points, switches, routers, basic network diagnostics).
  • Nice to have: Basic knowledge or exposure to firewall configuration or network security.
  • Willing to work on a 24x7 shifting schedule, including weekends or holidays as needed.
  • Good communication skills and customer-oriented approach.
  • Strong problem-solving skills and eagerness to learn.
Preferred but Not Required
  • Knowledgeable in Firewall
  • Experience with ticketing systems (e.g., Jira, ServiceNow, Zendesk).
  • Basic scripting or automation knowledge (PowerShell, Bash, etc.).

*Must be willing to report on site on one of these location/s available:

  • Paranaque, Metro Manila
  • Turbina, Calamba, Laguna
  • Lapu-Lapu, Cebu

*Must be willing to work on a shifting schedule Mondays-Saturdays

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