Payment Operations Analyst

5 days ago

Manila, National Capital Region, Philippines Monee Full time

Job Description

  • Download the necessary reports and reconcile all partner related transactions i.e. PESONet, InstaPay, Xendit, Digital Products, Direct Integrations, Loan Disbursements and Repayments, Mastercard, etc. and resolve exceptions promptly.
  • Prepare adjustments in the Core Banking and Payments Systems such as exceptions noted in the reconciliation, adjusting the interest on deposits, crediting of returned funds, reversing intrabank transactions, etc.
  • Perform investigation and timely resolution of transactional disputes relative to the scope of Payment Operations.
  • Process the request of SeaBank customer to recover the funds from Counterparty Bank.
  • Validate and process the recall of funds request of Counterparty Bank and create a corresponding ticket.
  • Perform BAUs and other tasks assigned independently and with minimal supervision.
  • Ensure BAU tasks are completed following the Payment Operations' Standard Operating Procedure (SOP).
  • Perform proper documentation of files in compliance with the bank's document retention policies and for audit purposes.
  • Create, implement, and monitor a robust risk and control framework.
  • Manage operational risk in all levels of payment operations.
  • Ensure compliance with both internal policies and procedures, and external regulations such as BSP issuances and other applicable laws.
  • Observe compliance with the approved Service Level Agreements (SLA).
  • Contribute to the team's performance and help the team to meet its Key Performance Indicators (KPIs).
  • Keep abreast of other payment operation's roles and responsibilities in order to assume alternate roles in cases of contingencies.
  • Support the Bank's projects and initiatives i.e. Participate in the UAT of new systems and system enhancements/changes.
  • Propose process improvements with the goal of achieving operational efficiency.
  • Promote learning and development by attending and participating in Bank trainings and seminars.
  • Maintain and develop good working ethics such as having a sense of urgency, being a self starter, practicing self review, having a "can-do" attitude and being a team player.
  • Perform adhoc and/or other assigned duties.

Requirements

  • At least 1 to 3 years of experience in partner related reconciliation and other relevant experience
  • Degree holder - Business Management / Administration, Accountancy, Financial Management, Economics or other relevant degrees
  • Strong analytical, problem solving skills
  • Attention to detail
  • Excellent time management and prioritization skills
  • Ability to work independently and as a team
  • Interest in learning new concepts and technologies; quick learner
  • Good communication skills

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