Operations Analyst

In 2024, Yext acquired Hearsay Systems, bringing together two industry leaders to form one unified organization. By combining Yext's brand visibility expertise with Hearsay's best-in-class compliant engagement solutions, we're delivering even greater value to our customers. Our integrated approach unlocks a deeper set of data, insights, and recommendations — empowering brands to convert prospects into customers faster and more effectively.

As an Operations Analyst, you will be part of the Yext Services team assisting with client initiatives. You'll serve as a supporting team member on key engagements for our clients including customer onboarding, product launches, data integrations, platform configuration, issue troubleshooting, solution strategizing, and custom software development efforts. These initiatives and processes are vital in supporting our existing clients and maintaining value of the Yext product. In this hands-on role, you will become an expert in the Yext platform. As an integral part of the organization, you'll work directly with team members to learn and grow an exciting career at Yext 

What You'll Do

• Become an expert in the Yext software (Knowledge Graph, Pages, etc.) and be responsible for platform configuration changes for our clients and partners
• Process inbound client requests, including but not limited to configuration, optimization, troubleshooting, and data management. Drive requests to completion
• Assist with day-to-day project management and delivery of services for clients throughout the engagement lifecycle, ensuring delivery meets customer requirements on time
• Apply excel to compare large data sets of Yext powered listing information against publisher scan results
• Analyze and import customer data, and provide quality assurance over the information and content loaded into the Yext Platform
• Discover and document unique client nuances
• Refer to and contribute to internal process documentation
• Contribute to internal resources and deliver important product feedback to leadership and relevant teams

What You Have

• BA/BS degree or similar college level education
• 1-3 years of operations, customer support, or analyst experience
• Proficient in data analysis and manipulation with solid spreadsheet (Excel)
• Outstanding and effective interpersonal skills; along with proven ability to communicate sophisticated issues across departments and with external contacts
• Diligent, organized, process-driven
• Ability to work quickly and accurately in a fast-paced environment
• Autonomous worker with excellent time management skills
• Ability to thrive in a cross-functional team environment
• Interest in technology

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Yext is an equal opportunity employer committed to building a results-driven, engaging culture where every employee has the opportunity to contribute to the success of the Company, perform at the highest possible level, and grow their skills and capabilities. Yext welcomes employees and applicants of all backgrounds and demographics, and does not engage in discrimination on the basis of any protected characteristic recognized under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. The Company believes a broad variety of life experiences across the Yext team is critical to its mission to help every business in the world be visible everywhere customers search. By seeking out fresh perspectives and fostering a positive interview experience and employee experience, Yext can remain at the forefront of innovation, and better serve its customers. 

It is Yext's policy to provide reasonable accommodations to people with disabilities as required by applicable law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.

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