Wholesale Payment Operations

Are you ready to make an impact in the world of digital payments? Join our team where your analytical prowess and problem-solving skills will help shape the future. We offer a stimulating environment with opportunities for constant learning and expanded responsibilities. 

As a Payment Lifecycle Analyst within Payments Operations (Automated Clearing House), you will play a pivotal role in ensuring the smooth transfer of funds between various parties while enhancing our payment operations framework. You will leverage your knowledge of automation technologies and systems architecture to process payments across various products and parties. Your responsibilities include identifying and resolving issues, making decisions guided by established practices, and contributing to short-term operational goals. You will engage with stakeholders, manage projects, and spur continuous improvement initiatives, building strong working relationships with internal lines of business. Your ability to understand and apply cybersecurity controls, anti-fraud strategies, and data analysis techniques will be key to your success in this role. 

Job responsibilities:

• Monitor production queues to ensure all customer origination files are scheduled, processed, and meet internal and external deadlines; escalate volume fluctuations and exceptions to management.
• Ensure accuracy in the preparation, submission, and verification of all EFTS endpoint destination files, including daily proof functions to maintain in-proof conditions and prevent financial impact.
• Prepare general ledger entries for settlement, reconcile daily out-of-balance customer input files, and ensure appropriate file settlement between EFTS, internal accounts (DDA), and external agencies (Federal Reserve Bank, EPN).
• Oversee receipt, control, processing, and accounting of all receive and origination files to/from Federal Reserve Bank and EPN, ensuring compliance with departmental, NACHA, and firm deadlines.
• Assist in the receipt, investigation, and resolution of trouble reports related to production problems, problem files, and customer requests, utilizing independent judgment and technical expertise.
• Perform random quality checks on daily processed requests and ensure all requests received for processing are completed within specified timelines.
• Prepare and communicate daily MIS reports of activities to the management team, ensuring transparency and accountability.
• Interact with onshore business partners for clarifications, escalations, and training; serve as an escalation point for junior team members.
• Coach, train, and mentor team members to uphold high service standards; manage attendance, punctuality, production, and quality performance of the team.
• Define project requirements and metrics, lead or contribute to process optimization initiatives, and act as an agent for change to improve productivity and quality.
• Identify risks and exceptions, develop and implement appropriate controls, and ensure adherence to firm and departmental policies and procedures.

Required qualifications, capabilities, and skills: 

• Bachelor's degree with a minimum of 5 years of experience in banks or financial institutions.
• Advanced knowledge of global payment processing operations, systems architecture, and change management, including standard operating procedures and customer-specific instructions.
• Skilled in effective execution, task management, and strong time management to ensure timely and accurate completion of work.
• Proven ability to make decisions and solve problems using critical and analytical thinking in moderately complex situations.
• Proficiency in data analysis techniques, with the ability to interpret and communicate data effectively to inform decision-making.
• Ability to collaborate with stakeholders and cross-functional teams to solve problems, influence outcomes, and drive continuous improvement initiatives in payment processing.
• Demonstrated communication skills, emotional intelligence, growth mindset, and personal resiliency to work productively in diverse and dynamic environments.
• Intermediate computer, software, and technical skills, including alpha/numeric data entry and typing.
• Foundational understanding of cybersecurity controls and anti-fraud strategies to help identify and address potential threats.
• Meticulous attention to tasks, ensuring high-quality, error-free work through monitoring, reviews, and validation.
• Knowledge of applicable policies and standards, adherence to procedures to protect client, firm, and employee obligations, and ability to escalate issues to management before risks arise.

Preferred qualifications, capabilities, and skills: 

• Experience in a back office operations of a reputed foreign bank or it's processing arm/private sector bank/public sector bank would be beneficial. 
• Knowledge of ACH (Automated Clearing House) Operations is preferable

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