Technical Support Engineer

4 days ago

Work from Home, Philippines Staff4Me Full time ₱900,000 - ₱1,200,000 per year

Staff4Me is currently seeking a highly skilled and enthusiastic Technical Support Engineer (API and Networking) to join our team. As a Technical Support Engineer, you will provide exceptional support to our clients, focusing on API integrations and networking solutions. You will collaborate with cross-functional teams to deliver superior technical assistance and ensure customer satisfaction.

Responsibilities:

  • Provide technical support and troubleshooting assistance to clients for API integrations and networking-related issues.
  • Assist clients in the setup and configuration of API integrations.
  • Identify and resolve complex technical problems related to API connectivity, data transfer, and network infrastructure.
  • Collaborate with customers and internal teams to analyze and understand their technical requirements.
  • Develop and maintain technical documentation, including API guides, troubleshooting procedures, and knowledge base articles.
  • Work closely with the development team to escalate and resolve critical customer issues.
  • Continuously update knowledge of API specifications, networking protocols, and industry best practices.
  • Provide training and guidance to clients on API usage and best practices.
  • Manage and track customer issues, ensuring timely resolution and customer satisfaction.
  • Participate in on-call rotations to provide support during off-business hours.

Requirements:

  • Good understanding of REST APIs and JSON, and demonstrated experience using Postman
  • Fluent with Excel for importing, exporting and manipulating data
  • Basic understanding of networking concepts such as switches, access points, and VLANs
  • Basic experience interacting with virtual machines and ESXI
  • Excellent written and verbal communication skills in English

Benefits:

  • Competitive salary and benefits package.
  • Opportunity for growth and career development.
  • Training and support to enhance technical and customer service skills.
  • Work in a dynamic and multicultural environment.

  • Technical Support Engineer

    1 week ago

    Work from Home, Philippines Anchor Full time ₱1,440,000 per year

    Key ResponsibilitiesClient-Facing Technical Support (Level 2)Investigate and resolve technical support tickets involving API failures, integration issues, and system errors.Analyze logs, retry API requests using Postman or similar tools, and perform basic database queries to troubleshoot issues and identify their root cause.Collaborate with client technical...

  • Technical Support Engineer

    4 days ago

    Work from Home, Philippines Staff4Me Full time ₱25,000 - ₱50,000 per year

    Job Description: Actively listen to customers to understand their issues or concernsProvide daily technical support services for information technology and cable services establishmentsReceive customer calls to provide step-by-step guidelines for the resolution of a technical issueDocument and track customer issues using a ticketing system to ensure quick...

  • Technical Support Engineer

    4 days ago

    Work from Home, Philippines Adaca Full time ₱45,000 - ₱55,000 per year

    Things to know before applying:you must have your own work equipmentyou are able to work remotelyyou can work full-time for this roleexperience working with clients/companies outside PH is an advantageRole SummaryWe are seeking a Technical Support Specialist with mid-level SQL skills to join our team. The role focuses on assisting customers in...

  • Engineering Support

    2 days ago

    Work from Home, Philippines Powers Engineering & Inspection Inc Full time ₱300,000 - ₱360,000 per year

    About the roleSeeking a skilled Engineering Support (Technical Report Writer and/or Coordinator) to join our dynamic team. As a full-time Engineering Support, you will be responsible for producing high-quality technical reports that communicate complex engineering information effectively to both technical and non-technical stakeholders.What you'll be...

  • Technical Support Engineer

    4 days ago

    Work from Home, Philippines First Datacorp Full time ₱600,000 - ₱1,200,000 per year

    Work to Perform:Post-Sales L1 support to customersInfluence the design of technical architectures to support customer's business outcomesDeployment and configuration of CFI solutionsInfluence and orchestrate the technical delivery of all technical resources involved in delivering the customers' desired outcome.Qualifications:With 1 year of relavant work...

  • Junior IT Support Specialist

    4 days ago

    Work from Home, Philippines Touch Support Full time $30,000 - $60,000 per year

    Junior IT Support SpecialistRequired work experience: not requiredFull-time, remote workWho are we?You have always been interested in IT but haven't yet found your way in? Or have you just started learning about technology and want to put your passion into a career? Then, this is the perfect time and place to make it happenTouch Support is a US-based company...

  • Tier 2 Technical Support Engineer

    4 days ago

    Work from Home, Philippines Staff4Me Full time ₱40,000 - ₱60,000 per year

    Tier 2Basic network, troubleshooting equipment, monitoring, and basic configuration support, including:Proactive monitoring of network hardware and engagement to resolve network issues and outages.Perform basic and pre-approved network configuration changes (SOP) (i.e., adjusting switch port VLAN for a new VOIP phone, etc.)Network operation center (NOC)...

  • Customer Support Engineering

    2 days ago

    Work from Home, Philippines DevRev Full time ₱400,000 - ₱1,200,000 per year

    DevRevDevRev's AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform. Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI,...

  • Technical Sales Engineer – Remote

    4 days ago

    Work from Home, Philippines Best Technology Full time $104,000 - $130,878 per year

    About the OpportunityBest Technology, a small fast-growing, surface finishing equipment and chemical sales business, is seeking a Technical Sales Engineer based in the Philippines to join our remote-first team. You'll work 100% remotely with our U.S.-based team during Central Time hours. This position is ideal for someone who values faith, collaboration, and...

  • IT Support Engineer

    4 days ago

    Work from Home, Philippines Tech Solutions Full time ₱500,000 - ₱700,000 per year

    About the RoleWe are seeking a highly skilled and articulate Network Engineer to provide L1, L2, and L3 support across various client environments. The ideal candidate must be comfortable troubleshooting a wide range of technical issues, explaining solutions clearly, and working in a fast-paced MSP setting.Do not apply if you don't have this experience. You...