Project Manager

1 day ago

Manila, National Capital Region, Philippines SPX PHILIPPINES INC. Full time ₱1,500,000 - ₱2,500,000 per year

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

Performance Program Design & Implementation

  • Develop and manage the organization's performance management framework, including goal setting, performance reviews, feedback cycles, and performance improvement plans.
  • Collaborate with leadership and HR teams to align performance systems with organizational strategy.
  • Implement tools and platforms that support real-time performance tracking and continuous feedback.

Training & Support

  • Train managers and employees on performance processes, including SMART goal-setting, feedback best practices, and evaluation criteria.
  • Provide coaching to managers on performance conversations and employee development plans.
  • Offer support during review cycles and resolve any escalated concerns or conflicts.

Data Analysis & Reporting

  • Monitor performance trends, identify gaps, and propose action plans to address underperformance.
  • Prepare regular reports and dashboards for HR leadership, identifying trends, strengths, and areas of improvement.
  • Support calibration processes to ensure fairness and consistency across teams.

Performance Improvement & Recognition

  • Collaborate with HRBPs to create and implement performance improvement plans (PIPs) where necessary.
  • Recommend and help implement recognition programs that reward high performance and impact.
  • Ensure alignment between performance evaluations and compensation, promotions, and talent planning decisions.

Requirements:

·       Bachelor's degree in Human Resources, Business Administration, Organizational Psychology, or related field.

·       At least 5 years of experience in performance management and program management

·       Strong understanding of performance frameworks, employee engagement, and feedback systems.

·       Excellent communication, facilitation, and interpersonal skills.

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