Workforce Team Lead l Onsite l Giga Tower l URGENT HIRING
2 days ago
Qualifications:
· At least 2-5 years of experience in forecasting and capacity planning
· At least 2 year of experience is people management
· Experience in working in WFM and/or in the BPO/Contact Center Industry and can demonstrate understanding of applicable performance metrics and data
· Knowledge in MS Office
· Working knowledge and technical understanding of WFM principles and calculations
· Excellent oral and communication skills
· Experience in Calabrio and Amazon Connect
· Above average reporting (MS Excel/VBA) skills
· Excellent Analytical Skills
· Effective organizational and time management skills
· Bachelor's degree or at least 2 years completed in college with no back subjects
· Amenable to work onsite and night shift
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Manila, National Capital Region, Philippines Cognizant Technology Solutions Philippines Inc. Full timeQualifications:· Bachelor's degree or equivalent· Experience in leading teams in customer support via voice and chat support or a call center environment· Advanced customer focus and customer service skills· Exceptional training and coaching skills to motivate employees· Great verbal and...
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Manila, National Capital Region, Philippines Cognizant Technology Solutions Philippines Inc. Full time ₱500,000 - ₱1,000,000 per yearQualifications:· Candidate must possess at least a Bachelor's/College Degree , any field.· Required skill(s): Customer Service, Technical Support· At least 6 year(s) of working experience as a Manager is required for this position.· Advantage if has background in: Financial accounts, Payment Gateway· Excellent understanding of the social space (trends,...
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MIS Reporting Analyst l Hybrid l Giga Tower
2 days ago
Manila, National Capital Region, Philippines Cognizant Technology Solutions Philippines Inc. Full time ₱900,000 - ₱1,200,000 per yearQualifications: ·Strong experience in MIS and BPO/ Shared Service IndustryCollege graduate· Experience in generating and analyzing operational/ performance/SLA reports and dashboards· Intermediate/ Advance Knowledge in Microsoft Excel/ Excel Macro/ VB Macro scripting· Basic Understanding in SQL Scripting is...
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Manila, National Capital Region, Philippines Cognizant Full time ₱300,000 - ₱600,000 per yearRequirements:○ At least 2 years experience as a Real Time Analyst (Process / Product Specialist) for multiple support technical channels (email, phone, chat)○ 3+ years experience handling customers within a call center environment and maintaining the highest levels of customer satisfaction○ Experience in Customer Service and Technical Troubleshooting...
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L&D Lead
2 weeks ago
Manila, National Capital Region, Philippines Samsung Southeast Asia & Oceania Full time ₱1,500,000 - ₱2,500,000 per yearPosition SummaryAs the Learning & Development Lead, you will manage the end-to-end capability development requirements for the organization, including training needs/gap analysis, designing a learning roadmap and provision of relevant learning interventions to the enterprise.Role And ResponsibilitiesRoles and responsibilities include, but is not limited...
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L&D Specialist
2 weeks ago
Manila, National Capital Region, Philippines Goway Travel Full time ₱1,500,000 - ₱3,000,000 per yearL&D SpecialistJob Type: Full Time-Individual ContributorLocation: Goway ManilaReporting to: GDS Optimization LeadJob PurposeINA Prime Solutions is our BPO line of business in Manila, PH at Goway Travel Ltd. Our mission is to empower businesses through seamless outsourcing solutions, leveraging skilled workforce to drive operational excellence and client...
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L&D Specialist
2 weeks ago
Manila, National Capital Region, Philippines Goway Manila Full time ₱30,000 - ₱60,000 per yearL&D SpecialistJob Type: Full Time-Individual ContributorLocation: Goway ManilaReporting to: GDS Optimization LeadJob purpose:INA Prime Solutions is our BPO line of business in Manila, PH at Goway Travel Ltd. Our mission is to empower businesses through seamless outsourcing solutions, leveraging skilled workforce to drive operational excellence and client...
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L&D Manager/Training Manager
2 weeks ago
Manila, National Capital Region, Philippines GSM - Xanh SM Full time ₱900,000 - ₱1,200,000 per yearThe L&D Manager will be responsible for designing, implementing, and managing comprehensive learning and development programs for two key employee groups:Office Staff (including departments such as Operations, Recruitment, Finance, Customer Service, etc.)Drivers (GSM's delivery and transportation partners)This role plays a critical part in building a...
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CX Compliance L&D Specialist
2 days ago
Manila, National Capital Region, Philippines Coinbase Careers Page Full time ₱562,000 per yearReady to be pushed beyond what you think you're capable of?At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.To achieve our mission, we're seeking a very specific...
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CX Compliance L&D Specialist
2 days ago
Manila, National Capital Region, Philippines Coinbase Full time ₱2,700,000 - ₱4,000,000 per yearReady to be pushed beyond what you think you're capable of?At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.To achieve our mission, we're seeking a very specific...