Workforce Team Lead l Onsite l Giga Tower

2 weeks ago

Manila, National Capital Region, Philippines Cognizant Full time ₱600,000 - ₱1,200,000 per year

Qualifications:

· At least 2-5 years of experience in forecasting and capacity planning

· At least 2 year of experience is people management

· Experience in working in WFM and/or in the BPO/Contact Center Industry and can demonstrate understanding of applicable performance metrics and data

· Knowledge in MS Office

· Working knowledge and technical understanding of WFM principles and calculations

· Excellent oral and communication skills

· Experience in Calabrio and Amazon Connect

· Above average reporting (MS Excel/VBA) skills

· Excellent Analytical Skills

· Effective organizational and time management skills

· Bachelor's degree or at least 2 years completed in college with no back subjects

· Amenable to work onsite and night shift

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