Team Leader l Hybrid l Giga Tower l TECH ACCOUNT URGENT HIRING

2 days ago


Manila, National Capital Region, Philippines Cognizant Technology Solutions Philippines Inc. Full time

Qualifications:

·       Bachelor's degree or equivalent

·       Experience in leading teams in customer support via voice and chat support or a call center environment

·       Advanced customer focus and customer service skills

·       Exceptional training and coaching skills to motivate employees

·       Great verbal and written communication skills

·       Have full understanding of creating and implementing scheduling and task distribution

·       Dynamic leader with experience and passion for managing large and diverse teams across multiple sites in a fast paced environment, able to deal with rapid change and ambiguity

·       Strategic thinker with strong analytical and problem-solving skills

· years of experience in team management, managing 20+ FTE

· years of people management experience, including managing leaders, and a strong desire to develop team members

· Passion to create an exceptional experience and provide outstanding customer support

· Strong practical experience with Excel (PivotTable, Charts, Statistical functions)

· Amenable to work in a Hybrid set up at Giga Tower/Bridgetowne



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