Training / Quality Manager - Healthcare Account - BPO Shared Services

Role DescriptionThis is a full-time hybrid role for a Training/Quality Manager - Healthcare Account located in Pasig, with some tasks eligible for work-from-home. Responsibilities include designing and implementing training programs, overseeing quality management processes, monitoring team performance, and ensuring service delivery meets healthcare industry...

PRIMARY DUTIES AND RESPONSIBILITIES:· Project- manages the smooth roll out of courses at the location.· Work on areas identified for improvement based on feedback received about the quality of the training programs.· To ensure confidentiality, integrity and availability of all data dealt in course of work· To ensure the completion of compliance awareness...

Key Responsibilities:Review and verify customer request approvals made by contact center agents to ensure they align with internal policies and healthcare protocols.Validate Excess of Benefits (EOB) cases and ensure proper documentation and resolution are reflected in each transaction.Monitor and evaluate agent interactions (calls, emails, chat, etc.) using...

PHRN Trainer – Onsite ManilaSalary: Up to ₱60,000 (based on experience)Location: Onsite – ManilaStart Dates: December 15, 2025 & January 19, 2026Job OverviewWe are hiring PHRN Trainers to deliver training programs for healthcare processes in a BPO environment. This role requires strong presentation skills and clinical expertise.Qualifications:Active...

Job Summary:We are seeking a highly experienced Technical Training Manager with a PHRN license and a solid background in managing training programs within clinical healthcare BPO accounts. This leadership role is responsible for designing, implementing, and overseeing training strategies for specialized healthcare functions such as Utilization Management...

OMEGA HEALTHCARE MANAGEMENT SERVICES INC.Is currently looking for:CUSTOMER SERVICE REPRESENTATIVES FOR HEALTHCARE ACCOUNT 30K Sign-in BonusThe job of a Healthcare Executive covers handling inbound and outbound customer service support calls. Work in a spirit of teamwork and cooperation, convey a sense of competence and commitment, use initiative to learn new...

Join Our Healthcare TeamAre you an active PHRN looking to transition from clinical to corporate healthcare? We're hiring Registered Nurses with hospital experience to join our BPO healthcare account in Ortigas, Pasig City.This is your chance to use your medical expertise in a professional BPO environment — providing support, care coordination, and...

Provide exceptional customer service to patients and healthcare providers via voice communication.Resolve inquiries and complaints efficiently while adhering to company policies.Maintain patient confidentiality and comply with healthcare regulations.Document customer interactions and track issues through the company's CRM system.Collaborate with team members...

JOB PURPOSE:This position is responsible for coaching and supporting Team Leads and ensures that each team lead meets or exceeds their team performance. This position is also responsible for ensuring client quality and service levels are met on a consistent basis.PRIMARY DUTIES & RESPONSIBILITIES:Meet all Client Service Level Agreements (deliverables)Ensure...

Key Responsibilities:Build strategies and programs targeting employee retention in a BPO settingManage a team of 20-30 people, providing firm leadership, making quick decisions, and pushing for the adherence to the company policies and goals.Engage in regular fieldwork to assess the effectiveness of operationsParticipate in various meetings with clients and...