Customer Service Representative

2 days ago

Manila, National Capital Region, Philippines IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. Full time ₱250,000 - ₱500,000 per year

Job Description

Provides comprehensive administrative support to field-based staff of complex projects; supports Project Managers and Directors by acting as internal line managers for employees allocated to large, complex, customer-managed projects or across multiple project teams in order to shape and strengthen relationships with the client and to increase employee engagement.

Serves as the main internal contact for employees in projects from induction to separation; serves as key contact for actions for the project teams; works cross-functionally with all relevant functions (Finance, HR, HRPSC, etc.) to coordinate all aspects of service delivery; monitors and analyzes performance trends throughout a project and highlights cost implications of noted absences or sickness trends; supports month-end administration; ensures effective team administration; and keeps Project Directors up to date through reports and trackers with multiple matters and issues arising in the projects. "

Essential Functions

  • To be a point of contact for all queries relating to the project, handling and addressing issues where appropriate, or else directing queries to the most appropriate contact.
  • To follow processes and procedures (new employee, leaver, transfer) and work with departments (HR, Fleet, Resourcing, HR-PSC, Amex, BT etc.) to ensure effective team administration. Ensure that systems (e.g. People soft Financials, Orange Billing Manager, Eagle, People soft Expenses) are updated accordingly.
  • To track levels of absence, identify sickness trends within the project and highlight cost implications as appropriate.
  • To facilitate production and documentation of presentations and organize team/customer meetings, finalizing minutes in collaboration with Project Director
  • To support Month end administration, ensuring daily rates are allocated to field teams along with relevant time sheet, accurately collate information in connection with the Rolling Forecast, within project deadlines. To conduct financial tracking for project revenue recognition and liaising with Management Accounts.
  • To ensure all requisitions and invoices are coded correctly to ensure costs are billed to the project or passed through to the client
  • To liaise with the customer, addressing issues raised or else flagging elsewhere within the business.

.

Qualifications

  • Other Secondary School Qualifications required Req
  • 2-5 years related experience
  • Equivalent combination of education, training and experience Req
  • Good verbal and written communication skills, telephone manner, team working skills, flexible attitude to work Good prioritization skills
  • Willing to work in graveyard schedule
  • Amenable to work in Mckinley Taguig.

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