Shift Manager, Premium Service

2 days ago

Paranaque City, Calabarzon, Philippines Casino Mktg. Full time $40,000 - $60,000 per year
POSITION SUMMARY
Shift Manager, Premium Services is responsible for providing supervision to the day-to-day operation of the Player Development Team while working closely with other departments to provide excellent services and unforgettable gaming experiences to our VIPs.

DUTIES AND RESPONSIBILITIES
​

· To oversee and give support to the overall operations of the department during each work shift.

· To conduct a briefing to relate general or operational information or any new instruction to the hosts.

· To assign job tasks with guidance to hosts on assigned locations.

· Identify potential players to build up a good rapport to drive incremental visitations to our venue.

· Monitoring and approving complimentary items offered to players in accordance with company guidelines and policy.

· Proactively resolves any guest issue that arises, including the coordination of departmental assistance when necessary.

· To assist with providing solutions and service recovery regarding guests' concerns and important issues raised by on-floor hosts.

· To initiate ideas to improve operation workflow, collection of customer data, procedures, and human contact.

· Cohesive relationships with other departments – maintaining professional and correct communication with other staff.

· To monitor Hosts accomplishment with their daily KPIs (Key Performance Indicator).

· To ensure hosts provide a high standard of customer service that exceeds customers' expectations through anticipating, attentiveness, and responding to customer's needs and problems with urgency and displaying friendliness and courtesy.

· Gathers feedback from patrons to enhance the development of new events and other incentives in the property and promote in-house programs and promotions, as well as assist Event & Promotion in the execution of events & promotions.

​

Requirements

· College degree holder.

· With 3-5 years relevant experience in Gaming Industry.



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