Customer Service for E-Commerce Account

4 days ago

Quezon City, National Capital Region, Philippines TalentSync Training and Development Full time ₱250,000 - ₱450,000 per year

We are seeking an enthusiastic and customer-focused individual to join our dynamic team as a Customer Service Representative for our E-Commerce account. In this fulltime role, you will be responsible for providing exceptional customer service and support to our clients in the Quezon City Metro Manila area. This is a nonvoice account, meaning you will primarily communicate with customers through email, chat, and other digital channels.

What you'll be doing

  • Respond to customer inquiries and requests in a timely and professional manner
  • Troubleshoot and resolve customer issues efficiently
  • Provide product information and recommendations to customers
  • Update customer records and maintain accurate documentation
  • Identify opportunities to improve customer satisfaction and suggest process improvements
  • Collaborate with cross-functional teams to ensure a seamless customer experience

What we're looking for

  • Strong communication and interpersonal skills, with the ability to engage with customers in a friendly and empathetic manner
  • Proficient in typing and navigating various software and digital platforms
  • Excellent problem-solving and decision-making skills
  • Adaptability and the ability to work in a fast-paced environment
  • A genuine passion for delivering outstanding customer service

Apply now for this exciting opportunity

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