E-COMMERCE (90 Nonvoice) Customer Service Representative

4 days ago

Quezon City, National Capital Region, Philippines Talent Outsourcing Channel Solutions Full time ₱250,000 - ₱500,000 per year

About the role

Join the dynamic team at Talent Outsourcing Channel Solutions as an E-Commerce (90% Nonvoice) Customer Service Representative. In this full-time role based in Quezon City, Metro Manila, you will be responsible for providing excellent customer support and ensuring a seamless experience for our valued clients.

What you'll be doing

  • Handle a wide range of customer inquiries and requests via email, chat, and other digital channels
  • Troubleshoot and resolve customer issues in a timely and efficient manner
  • Provide accurate information and guidance to customers on products, services, and policies
  • Assist with order processing, returns, and other e-commerce-related tasks
  • Maintain detailed records and documentation of customer interactions
  • Collaborate with cross-functional teams to enhance the overall customer experience

What we're looking for

  • Associate/College Grad (w/diploma) + 3mos Customer Facing experience in a customer service or call centre role, preferably in an e-commerce or retail environment
  • Strong communication and interpersonal skills, with the ability to interact with customers in a professional and empathetic manner
  • Proficient in English, both written and verbal
  • Excellent problem-solving and critical-thinking skills
  • Familiarity with e-commerce platforms and customer relationship management (CRM) software
  • Ability to work in a fast-paced, dynamic environment and meet deadlines

What we offer

At Talent Outsourcing Channel Solutions, we are committed to providing our employees with a supportive and rewarding work environment. Some of the key benefits you can expect include:

  • Competitive salary and performance-based bonuses
  • Comprehensive health insurance and wellness programs
  • Opportunities for career development and growth
  • Flexible work arrangements and work-from-home options
  • A collaborative and inclusive company culture

About us

Talent Outsourcing Channel Solutions is a leading provider of customer service and call centre solutions. With a focus on innovation and customer satisfaction, we partner with a diverse range of clients across various industries to deliver exceptional service and support. Join our team and be a part of our continued success

Apply now and take the first step towards an exciting new chapter in your career.

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