Quality Analyst

2 weeks ago

Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱250,000 - ₱600,000 per year

Nature Of the Account: Travel Sales

Start Date: ASAP

Type of Support: Voice

Work Arrangement: 100% Onsite (Cebu)

Shift Schedule | Restdays: Night Shift

Educational Requirement: At least 2nd year completed

Work Experience:

  • 2 to 4 years of overall experience with 1 to 2 years experience in providing quality monitoring feedbacks in call centre sales domain

Responsibilities:

  • Monitoring and Evaluation: Listening to live, recorded, or side-by-side calls and reviewing other customer interactions (email, chat, social media) to assess agent performance against established scorecards or rubrics, evaluating demeanor, technical accuracy, customer service skills, and adherence to policies and procedures.
  • Data Analysis and Reporting: Analyzing call and interaction data to identify trends, performance gaps, and areas for improvement. This includes compiling and tracking performance metrics and preparing detailed reports for management.
  • Coaching and Feedback: Providing actionable feedback and coaching to call center agents based on quality monitoring findings to help them improve their performance and address specific areas for development.
  • Quality Improvement Initiatives: Collaborating with supervisors and management to develop and implement quality improvement initiatives, identify training needs, and assist in developing training programs.

  • Quality Analyst

    2 days ago

    Cebu City, Central Visayas, Philippines Peak Credit Limited Full time

    / RequirementsJob title: Quality AnalystAccount: Travel SalesWork set up: 100% Onsite at Cebu CityWork shift: Night ShiftSalary: Up to 34K but open salary negotiationStart date: ASAPQualifications:• 2 - 4 years of overall experience with 1-2 year experience in providing quality monitoring feedbacks in call centre sales domain

  • Quality Analyst

    1 week ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    About the job: Quality Analyst - Travel Sales (Cebu City) | Onsite Nature Of the Account: Travel Sales Start Date: ASAP Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Rest Days: Night Shift Educational Requirement: At least 2nd year completed Work Experience:2 to 4 years of overall experience with 1 to 2 years experience in...

  • Quality Analyst

    2 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱200,000 - ₱400,000 per year

    Responsibilities:1. Monitor and evaluate agents' performance to ensure adherence to established processes, policies, and guidelines.2. Collaborate with Supervisors and Team Coaches to provide constructive feedback and personalized coaching to agents based on thorough evaluation results.3. Analyze qualitative and quantitative data to formulate insightful...

  • Quality Analyst

    2 days ago

    Cebu City, Central Visayas, Philippines Sequential Technologies International Full time

    Job SummaryThe Quality Analyst is responsible for evaluating the quality of work performed by frontline agents. You will listen to recorded calls or review written transcripts to ensure adherence to standard operating procedures (SOPs), compliance regulations, and client-specific requirements. Your goal is to identify performance gaps and provide actionable...

  • Quality Analyst

    2 weeks ago

    Cebu City, Central Visayas, Philippines GRATITUDE, INC. Full time

    Job title: Quality AnalystAccount: Travel SalesWork set up: 100% Onsite at Cebu CityWork shift: Night ShiftSalary: Up to 34K but open salary negotiationStart date: ASAPQualifications:• 2 - 4 years of overall experience with 1-2 year experience in providing quality monitoring feedbacks in call centre sales domain• Not a job hopperEssential Hiring...

  • Quality Assurance Analyst

    1 week ago

    Cebu City, Central Visayas, Philippines HGS Offshore Staffing Solutions Full time

    Role Overview:The Quality Analyst – Customer Service is responsible for monitoring and evaluating customer interactions to ensure a consistently high standard of service delivery. This role focuses on assessing the quality of calls, chats, and emails to identify improvement areas, enhance customer experience, and support the ongoing development of...

  • Call Center Quality Analyst

    1 week ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Position Title: Quality Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Undergraduate or College Graduate Work Experience: Minimum of 2+ years as a QA Analyst in a BPO environment, preferably in retail or any other...

  • BPO Quality Analyst

    2 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱180,000 - ₱270,000 per year

    About the job: Quality Analyst - Travel Sales (Cebu) | OnsiteNature Of the Account: Travel SalesStart Date: ASAPType of Support: VoiceWork Arrangement: 100% Onsite (Cebu)Shift Schedule | Rest Days: Night ShiftEducational Requirement: At least 2nd year completedWork Experience:2 to 4 years of overall experience with 1 to 2 years experience in providing...

  • BPO Quality Analyst

    1 week ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    About the job: Quality Analyst - Retail Sales (Cebu City) | OnsiteNature Of the Account: Retail SalesStart Date: ASAPType of Support: VoiceWork Arrangement: 100% Onsite (Cebu)Shift Schedule | Rest Days: Night ShiftEducational Requirement: At least 2nd year completedWork Experience:2 to 4 years of overall experience with 1 to 2 years experience in providing...

  • We're Hiring- Quality Analyst

    1 week ago

    Cebu City, Central Visayas, Philippines Planas chuliganas Full time

    About the RoleWe're looking for a Quality Analyst who's ready to take the lead in driving excellence and continuous improvement across our operations. This is more than just a scoring role — we're seeking someone who can analyze trends, identify strengths and weaknesses, and recommend actionable solutions to elevate the overall quality performance of the...