Technician I Monitoring Service

2 weeks ago

SM City North EDSA, Philippines Comrise Full time ₱24,000 - ₱25,000 per year

MAIN DUTIES

ALARM MANAGEMENT & SMART DISPATCH - 95%

  • Responsible for interrogation of refrigeration and/or HVAC alarms received and diagnosing them based on Service Level Agreement with external customers
  • Deliver alarm information with accurate documentation by calling or sending email to external customers
  • Identify correct action, whether to call or disregard/hold alarms based on alarm history, graph analysis vis-à-vis customer procedure
  • Update and confirm completed work orders pursuant to customer procedures
  • Answer inbound and transferred calls and address them as necessary
  • Read and understand customer procedures
  • Identify process improvement
  • Conduct customer survey for every external customer transaction

ADDITIONAL FUNCTIONS - 5%

  • Other functions that may arise.

Total 100%

EDUCATIONAL BACKGROUND

  • Graduate of any 4-year degree

Work Experience Or Training

  • Fresh graduate is acceptable
  • Preferred with experience gained from interactive customer service and related functions.
  • Background in offshore service operations is an advantage

Skills And Abilities

  • Computer Applications such as MS Office (Basic Knowledge in MS Outlook, MS Word, MS Powerpoint, SharePoint and Basic Knowledge in MS Excel)
  • Managed Services business systems and tools but not limited to Salesforce, RDP, Genesys, etc.

Other Work Conditions

  • Work on shifting operations with scheduled days off
  • Supporting the assigned business and customers
  • Work on Weekends and Holidays
  • Fast-paced environment
  • Work on hybrid work arrangement (3x a week onsite)

COMPETENCY PROFILE

  • Customer Focus
  • Communicates Effectively
  • Drives Results
  • Action Oriented
  • Collaborates
  • Self-Development
  • Self-Awareness
  • Interpersonal Savvy
  • Plans and Aligns
wearehiring

Job Type: Full-time

Pay: Php24, Php25,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Work Location: In person

  • Audio Technician

    2 weeks ago

    Makati City, National Capital Region, Philippines I-TECH DIGITAL PRODUCTIONS INC. Full time ₱104,000 - ₱130,878 per year

    Join our dynamic team at I-Tech Digital Productions, Inc.Position: Audio Technician (Audiotech) Location: FSE Bldg., 3671 Bautista St., Palanan, Makati City What you'll do: Set up & operate sound systems for live events Conduct sound checks & troubleshoot audio issues Work with production teams to deliver top-notch events Qualifications: Experience in live...

  • Customer Support

    4 days ago

    Quezon City, Philippines Nityo Infotech Full time

    URGENT HIRING! 20+ HEADCOUNTS NEEDED Customer Service/Support - Technician I – Monitoring Service (HVACR) Location: Quezon City Setup: Hybrid -- Onsite and WFH -- Equipment Provided Schedule: Shifting -- Weekends off not guaranteed Salary: ₱24,000 + Competitive Benefits Open for Fresh Graduates Qualifications: -- Graduate of any 4-year degree -- Fresh...

  • Technician I Monitoring Service

    2 weeks ago

    Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time $40,000 - $60,000 per year

    This position is required to perform basic and advanced support for alarm management and to professionally handle, monitor and process refrigeration and HVAC alarms, including but not limited to: diagnosing, interrogating, troubleshooting via connecting to customer software, relaying refrigeration / HVAC alarms, and other customer requests pursuant to...

  • Technician I Monitoring Service

    1 week ago

    Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time

    OverviewDirect message the job poster from Risewave Consulting, Inc. This position is required to perform basic and advanced support for alarm management and to professionally handle, monitor and process refrigeration and HVAC alarms, including but not limited to: diagnosing, interrogating, troubleshooting via connecting to customer software, relaying...

  • Technician I Monitoring Service

    2 weeks ago

    Quezon City, National Capital Region, Philippines Copeland Full time $104,000 - $130,878 per year

    About UsWe are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing...

  • Technician I Monitoring Service

    2 weeks ago

    Quezon City, National Capital Region, Philippines Copeland Full time $40,000 - $60,000 per year

    About UsWe are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing...

  • Technician I, Monitoring Service

    2 weeks ago

    Quezon City, National Capital Region, Philippines Copeland Full time $40,000 - $60,000 per year

    About UsWe are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing...

  • Technician I, Monitoring Service

    2 weeks ago

    Quezon City, National Capital Region, Philippines Copeland Full time $40,000 - $60,000 per year

    About UsWe are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing...

  • Service Technician

    2 weeks ago

    Marikina City, National Capital Region, Philippines Merit Stainless Steel Inc. Full time ₱250,000 - ₱500,000 per year

    QualificationsService Technician (RAC Technician, Electrician)High School Level/ TESDA Graduate (With NC I or NC II)Work Related Experience is an edge but FRESH graduates are encouraged to apply.Special Requirements:Knows how to drive a motorcycle with driver's license.Willing to work on extended time whenever necessary.With good public relations and good...

  • Lead Service Technician

    2 weeks ago

    Quezon City, National Capital Region, Philippines Hexagon Group of Companies Full time ₱800,000 - ₱1,200,000 per year

    MAIN PURPOSE OF THE JOBLead in attending the work order requests and concerns of SDC tenants and business units and external clients. Oversee the implementation of technical, facilities services and projects as directed by the Engineering Manager in the given timeline. Supervise the conduct of the AC preventive maintenance services on existing clients...