Technician I Monitoring Service

6 days ago

SM City North EDSA, Philippines Comrise Full time ₱240,000 - ₱300,000 per year

MAIN DUTIES

ALARM MANAGEMENT & SMART DISPATCH - 95%

  • Responsible for interrogation of refrigeration and/or HVAC alarms received and diagnosing them based on Service Level Agreement with external customers
  • Deliver alarm information with accurate documentation by calling or sending email to external customers
  • Identify correct action, whether to call or disregard/hold alarms based on alarm history, graph analysis vis-à-vis customer procedure
  • Update and confirm completed work orders pursuant to customer procedures
  • Answer inbound and transferred calls and address them as necessary
  • Read and understand customer procedures
  • Identify process improvement
  • Conduct customer survey for every external customer transaction

ADDITIONAL FUNCTIONS - 5%

  • Other functions that may arise.

Total 100%

EDUCATIONAL BACKGROUND

  • Graduate of any 4-year degree

Work Experience Or Training

  • Fresh graduate is acceptable
  • Preferred with experience gained from interactive customer service and related functions.
  • Background in offshore service operations is an advantage

Skills And Abilities

  • Computer Applications such as MS Office (Basic Knowledge in MS Outlook, MS Word, MS Powerpoint, SharePoint and Basic Knowledge in MS Excel)
  • Managed Services business systems and tools but not limited to Salesforce, RDP, Genesys, etc.

Other Work Conditions

  • Work on shifting operations with scheduled days off
  • Supporting the assigned business and customers
  • Work on Weekends and Holidays
  • Fast-paced environment
  • Work on hybrid work arrangement (3x a week onsite)

COMPETENCY PROFILE

  • Customer Focus
  • Communicates Effectively
  • Drives Results
  • Action Oriented
  • Collaborates
  • Self-Development
  • Self-Awareness
  • Interpersonal Savvy
  • Plans and Aligns
wearehiring

Job Type: Full-time

Pay: Php24, Php25,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Work Location: In person

  • Audio Technician

    6 days ago

    Makati City, National Capital Region, Philippines I-TECH DIGITAL PRODUCTIONS INC. Full time ₱300,000 - ₱600,000 per year

    Join our dynamic team at I-Tech Digital Productions, Inc.Position: Audio Technician (Audiotech) Location: FSE Bldg., 3671 Bautista St., Palanan, Makati City What you'll do: Set up & operate sound systems for live events Conduct sound checks & troubleshoot audio issues Work with production teams to deliver top-notch events Qualifications: Experience in live...

  • Technician I Monitoring Service

    6 days ago

    Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱900,000 - ₱1,200,000 per year

    This position is required to perform basic and advanced support for alarm management and to professionally handle, monitor and process refrigeration and HVAC alarms, including but not limited to: diagnosing, interrogating, troubleshooting via connecting to customer software, relaying refrigeration / HVAC alarms, and other customer requests pursuant to...

  • Technician I Monitoring Service

    2 weeks ago

    Quezon City, National Capital Region, Philippines Copeland Full time ₱900,000 - ₱1,200,000 per year

    About UsWe are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing...

  • Technician I Monitoring Service

    2 weeks ago

    Quezon City, National Capital Region, Philippines Copeland Full time ₱300,000 - ₱600,000 per year

    About UsWe are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing...

  • Technician I Monitoring Service

    6 days ago

    Quezon City, National Capital Region, Philippines Copeland Full time ₱250,000 - ₱500,000 per year

    About UsWe are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing...

  • easy account i retail account i paid training- csr

    1 week ago

    SM City North EDSA, Philippines Hiring PH - Sapient Global Full time ₱240,000 - ₱320,000 per year

    We're growing and we want YOU to be part of our Retail Account in Metro Manila Experience a one-day hiring process and salary offer up to 25K plus monthly commissionsYour Day-to-Day:Manage retail inquiries, customer service requests, and order processing.Provide accurate information about products, pricing, and store policies.Process transactions, returns,...

  • Maintenance Supervisor

    6 days ago

    Greenhills North, Philippines Caramia Cakes & Gelato Full time ₱900,000 - ₱1,200,000 per year

    JOB SUMMARY:The Maintenance Supervisor is responsible for leading a team of maintenance technicians in executing repairs and maintenance tasks for store facilities and equipment, with a focus on refrigeration systems. This role involves developing and implementing maintenance schedules, ensuring compliance with safety regulations, conducting equipment...

  • Service Technician

    6 days ago

    Paranaque City, Calabarzon, Philippines Prime Sales Incorporated Full time ₱40,000 - ₱60,000 per year

    We are looking for a technically proficient service technician to visit our clients' places of business to fix equipment and machinery. The duties of a service technician include visiting clients' sites, remotely accessing equipment, and carrying out standard maintenance. Along with installing and testing equipment, the service expert will give consumers...

  • Restaurant Supervisor

    6 days ago

    SM City North EDSA, Philippines Rue Bourbon Full time ₱23,000 - ₱250,000 per year

    The Restaurant Supervisor is responsible for providing support to the store management team by monitoring of dining, bar and kitchen station in a given shift. This includes maintaining control over restaurant and kitchen supplies, inventory, and other opening and closing procedures standards in each shift. Assists the operations staff in ensuring the...

  • Help Desk Services Technician I

    6 days ago

    Angeles City, Central Luzon, Philippines ‎ConnectWise Full time ₱250,000 - ₱500,000 per year

    ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely...