
Help Desk Services Technician I
5 days ago
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise
General Summary:
The Help Desk Services Technician I is responsible for real-time 24x7 support to partners globally. This role supports partners by providing technical guidance and follow-up on customer questions or issues with the goal of first contact resolution.
Essential Duties and Responsibilities:
• Provides support to the partner teams, with a high attention to detail
• Helps partners resolve issues with desktop, laptop computers, and mobile devices
• Works through general access, connectivity, and desktop application issues
• Assigns basic administration of user accounts and groups
• Manages assigned tickets, working through and tracking issues to resolution
• Records detailed information into Service Desk ticketing system
• May act as a liaison between Partners and NOC team in India
Knowledge, Skills, and/or Abilities Required:
• Ability to perform routine situations and procedures with moderate supervision
• Excellent customer service skills
• Strong team player, ability to build positive and collaborative relationships within the ConnectWise organization
• Knowledge of Windows and Apple operating systems
• Knowledge of network and VPN basics
• Excellent English communication, written, and verbal skills
• Strong organization, problem solving, and time management skills
Educational/Vocational/Previous Experience Recommendations:
• Requires basic knowledge of job procedures and tools
• Bachelor's Degree in related field or equivalent work experience
• 1+ years of related experience
• Preferred: IT Certification (Apple, Microsoft, COMPTIA, ITIL, HDI etc.)
• Preferred: Proficiency in Active Directory
Working Conditions:
• Hybrid/Remote/On-Site depending on location
• 0 – 10 % travel may be required
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at or
-
Service Desk Technician
2 weeks ago
Angeles City, Central Luzon, Philippines Brain Bubble LLC Full time ₱900,000 - ₱1,200,000 per yearEmployment: Remote ContractorCompany Base: USLocation: PH - Permanent WFHShift: GY ShiftWorkstation: Equipment ProvidedBenefits:Competitive Salary (USD Based)Permanent WFHProfessional Growth and TrainingSupportive Work EnvironmentGENERAL DESCRIPTION:The Service Desk Technician provides technical support for desktop hardware, applications, and peripherals. As...
-
Copy of Copy of Service Desk Technician
3 weeks ago
Cebu City, Central Visayas, Philippines Dynamix Full timeYour missionThe Service Desk Technician role is responsible for providing advanced technical support to resolve escalated issues from Level 1 support. This position requires a strong technical background, excellent problem-solving skills, and a customer-focused approach. The Level 2 Support Technician acts as a bridge between Level 1 support and more...
-
Service Desk Trainer
1 day ago
Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per yearTASQ is looking for people with service desk trainer experience to work on site in Clark, Pampanga.Benefits: Quarterly performance bonus. Outstanding career development opportunities and fast-track career progression. Enjoy a fair work-life balance. HMO and life insurance for the employee and 2 dependents for free. Inside the Central Business District area....
-
Help Desk Operator
1 week ago
Cebu City, Central Visayas, Philippines CBRE Full time ₱150,000 - ₱250,000 per yearHelp Desk Operator - CebuJob ID239430Posted23-Sep-2025Service lineGWS SegmentRole typeFull-timeAreas of InterestFacilities ManagementLocation(s)Cebu City - Cebu - PhilippinesAbout the Role:As a CBRE Help Desk Associate, you will be responsible for delivering exceptional customer service while recording detailed and accurate information from a high volume of...
-
General Job Technician
3 days ago
Angeles City, Central Luzon, Philippines Toyota Full time ₱300,000 - ₱450,000 per yearI. Job Duties and ResponsibilitiesKey Result Area (KRA) 1 Automotive RepairPerforms servicing / repair based on the repair order within the specified flat timeIdentifies vehicle problem using GTS diagnostic systemKeeps equipment available for use by inspecting and testing vehicles; completing periodic maintenance schedule such as change oil, electrical and...
-
Service Technician
3 days ago
Angeles City, Central Luzon, Philippines ANC Group of companies - Ford Quezon Ave Full time ₱144,000 - ₱2,160,000 per yearAligns job performance with company's vision, mission, and core values.Diagnoses vehicle issues and communicates findings to Service Advisor.Under chassis and suspension workAir-conditioning system cleaning and tuningGeneral engine repairsWheel balancing, tire mounting, and alignmentCooling and brake system repairsElectrical and electronics repairsEngine and...
-
Service Technician
1 week ago
Cebu City, Central Visayas, Philippines PACUBAS GENERAL SERVICES INC. Full time ₱15,000 - ₱20,000 per yearJob Title:Service Technician Company: Pacubas General Services Inc. Job Overview: As a Service Technician, you will be responsible for the maintenance, repair, and installation of [industry-specific equipment/systems]. Your technical expertise and customer service skills will ensure that our clients receive the best possible service.Responsibilities:Perform...
-
Technician Workshop Supervisor
3 days ago
Angeles City, Central Luzon, Philippines Hino Pampanga - Toyota Trucks Full time ₱600,000 - ₱1,200,000 per yearDuties and Responsibilities include but are not limited to:Prepare, supervise and control workshop activities, including the scheduling of work in the service department.Liaise with customers and diagnose customer concerns with equipment prior to being booked in for service and/or repair;Assist all Technicians and Apprentice Technicians in the diagnosis of...
-
Front Desk Receptionist
3 days ago
Angeles City, Central Luzon, Philippines TRT Shared Services, OPC Full time ₱150,000 - ₱250,000 per yearPosition: Front Desk ReceptionistDepartment: Operations DepartmentLocation: CGC, PHReporting To: Operations ManagerRequired Skills/Capabilities:• High level of organization, ability to manage multiple responsibilities without falling behind• Strong interpersonal skills, provide a comfortable point of contact for staff concerns• Proficiency in MS Excel,...
-
Customer Service Associate I
3 days ago
Angeles City, Central Luzon, Philippines SuperStaff Full time ₱150,000 - ₱300,000 per yearThe Customer Success Associate I is responsible for the daily customer interactions andsuccess of our client's. Your goal will be to provide an excellent customer experience and workcross-functionally to address customer-related questions. You will engage with our customersover email and text to resolve their order-related issues and be the eyes and ears of...