Renewal Team Lead

3 days ago

Quezon City, National Capital Region, Philippines SupportNinja Full time $104,000 - $130,878 per year

Work Set Up:

Onsite at the Sanctum, SM North EDSA, Quezon City

Schedule:

Night shift (Philippine time) / Mon - Fri, 8AM - 5PM CST (US hours)

The Renewal Team Lead demonstrates the ability to work within a team to drive customer retention through their outstanding knowledge of SaaS products in the IT and Security Ops space (or equivalent experience). 

What does a day in the life of a Renewal Team Lead look like?

  • Develop strong relationships with accounts to understand continually evolving business needs.
  • Coordinate with CSM and New Business teams to resolve customer concerns and issues.
  • Develop processes and KPIs to effectively manage and track the retention pipeline.
  • Identify revenue risks and create steps for risk mitigation in collaboration with CSM and Sales Leaders.
  • Provide qualitative assessment of renewals, attrition and major performance drivers to Leadership.
  • Maintain customer database integrity, maintain complete/accurate records of sales activity in the support system.
  • Bring a great attitude as we develop a new team and all the fun that comes with building a great sales and overall company culture.

What are the required qualifications of a Renewal Team Lead?

  • 2–3 years of experience in renewals or retention within SaaS, B2B, or related industries
  • 2–3 years of team leadership experience
  • Self-starter, proactive, motivated, responsible with a passion for customer engagement
  • Technical aptitude to convey/articulate value-based propositions to a technical audience, including c-level
  • Has the ability to work cross-functionally, lead projects, and make things happen

Ninja Perks and Benefits

  • Competitive compensation
  • 10% onsite allowance
  • Retirement Savings Program with Company Matching
  • Beautiful facility & Free Meals for onsite positions
  • Adherence to government-mandated benefits
  • HMO on day 1
  • Life Insurance
  • Paid time off, birthday leave
  • Opportunities for skills training and personal and professional development
  • Employee referral program

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Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. 

SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

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