Renewal Team Lead

17 hours ago

Quezon City, National Capital Region, Philippines SupportNinja Full time $60,000 - $80,000 per year

Work Setup: Onsite at the Sanctum, SM North EDSA, Quezon City

Schedule: Night shift (Philippine time) / Mon – Fri, 8AM – 5PM CST (U.S. hours)

The Renewal Team Lead demonstrates the ability to work within a team to drive customer retention through their outstanding knowledge of SaaS products in the IT and Security Ops space (or equivalent experience).

What does a day in the life of a Renewal Team Lead look like?

  • Develop strong relationships with accounts to understand continually evolving business needs.
  • Coordinate with CSM and New Business teams to resolve customer concerns and issues.
  • Develop processes and KPIs to effectively manage and track the retention pipeline.
  • Identify revenue risks and create steps for risk mitigation in collaboration with CSM and Sales Leaders.
  • Provide qualitative assessment of renewals, attrition and major performance drivers to Leadership.
  • Maintain customer database integrity, maintain complete/accurate records of sales activity in the support system.
  • Bring a great attitude as we develop a new team and all the fun that comes with building a great sales and overall company culture.

What are the required qualifications of a Renewal Team Lead?

  • 2–3 years of experience in renewals or retention within SaaS, B2B, or related industries
  • 2–3 years of team leadership experience
  • Self-starter, proactive, motivated, responsible with a passion for customer engagement
  • Technical aptitude to convey/articulate value-based propositions to a technical audience, including c-level
  • Has the ability to work cross-functionally, lead projects, and make things happen

Ninja Perks and Benefits

  • Competitive compensation
  • 10% onsite allowance
  • Retirement Savings Program with Company Matching
  • Adherence to government-mandated benefits
  • HMO on day 1
  • Life Insurance
  • Paid time off, birthday leave
  • Beautiful facility & Free Meals for onsite positions
  • Opportunities for skills training and personal and professional development
  • Employee referral program

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