Customer Service Representative

2 weeks ago

Cebu City, Central Visayas, Philippines CSV Now Full time ₱150,000 - ₱250,000 per year

Location:
Cebu City, Cebu

Job Type:
Full-time | Onsite

Work Schedule:
Night Shift

Company Overview:

CSV Now, a well-established talent acquisition partner for Silicon Valley startups, is expanding into the BPO industry to deliver tailored customer support solutions for small and medium-sized businesses.

This is a unique opportunity to thrive in a dynamic, growth-focused BPO environment, drive innovation, and build a rewarding career with CSV Now as we continue to grow our operations in the Philippines.

Role Overview:

As a Customer Service Representative, you will serve as the first point of contact for customers, providing prompt and professional assistance with their concerns. You'll be expected to deliver accurate information, ensure compliance with company policies, and escalate exceptions to the appropriate department when necessary.

This role is well-suited for individuals who can adapt to a fast-paced environment, maintain a high level of professionalism, and are eager to enhance their communication skills while delivering excellent customer service.

What You'll Be Doing:

  • Serve as the main point of contact for customers, assisting with inquiries via calls and support tickets.
  • Use the company's knowledge base and internal resources to provide accurate, timely responses to product or service-related questions.
  • Maintain a positive, empathetic, and professional attitude in every customer interaction.
  • Log and document all customer interactions accurately in the CRM system to ensure traceability and follow-up.
  • Coordinate with the internal departments to ensure fast and efficient resolution of customer issues.

Who We're Looking For:

  • Open to applicants with or without experience
  • Fresh graduates and undergraduates are encouraged to apply
  • Strong communication, comprehension, and active listening skills
  • Comfortable using a computer and basic applications
  • Quick to learn and adaptable to new tools, systems, and processes

Work Schedule & Location:

  • Onsite at 1Nito Tower, Cebu City
  • Night shift, with openness to a shifting schedule
  • Immediate availability preferred

Perks and Benefits:

  • Enjoy a 13th-month salary
  • 10% night differential
  • HMO coverage starting after 90 days
  • Full government-mandated benefits
  • Exciting career growth opportunities in a pioneering account
  • Positive, collaborative, and growth-driven work environment

Or visit us for walk-in applications:

7th Floor, 1Nito Tower, Cebu City

Monday to Friday | 9:00 AM – 4:00 PM (except holidays)

  • Customer Service Representative

    3 days ago

    Cebu City, Central Visayas, Philippines EXL Service Philippines Inc Full time ₱312,000 per year

    HIRING: Customer Service Representative (CSR)Cebu City (Onsite)Up to ₱26,000 + ₱20,000 Joining BonusBe part of a dynamic team where you'll handle billing support, answer inquiries, and provide technical assistance — all while enjoying career growth and a supportive work culture.SHS Graduates welcome2+ yrs BPO/Call Center experience (technical...

  • Customer Service Representative

    5 days ago

    Cebu City, Central Visayas, Philippines The HIRD Corp. Full time ₱20,000 - ₱30,000 per year

    We are looking for enthusiastic and dedicated Customer Service Representatives to join our growing team Whether you're an experienced professional or just starting your career, we provide the training and support you need to succeed.As a Customer Service Representative, you will be the first point of contact for our clients, assisting them with inquiries,...

  • Customer Service Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines Metacom Solutions Incorporated Full time ₱276,000 - ₱414,000 per year

    Job Title: Customer Service Representative Job Summary: The Customer Service Representative will serve as the primary point of contact for customers. This individual will assist with product/service inquiries, resolve issues, provide support, and ensure overall customer satisfaction. The role demands excellent communication skills, problem-solving abilities,...

  • Customer Service Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines INTERCON MANPOWER SERVICES Full time ₱27,000 per year

    We're Hiring Customer Service Representatives – Financial Account (Cebu IT Park)Open for Newbies & TenuredNo Final Interview | Virtual Hiring ProcessPosition: Customer Service Representative – Financial AccountLocation: Cebu IT ParkSalary: Up to ₱27,000 package + Night Differential, Incentives, HMO, and BonusesResponsibilities:Assist customers with...

  • Customer Service Representative

    3 days ago

    Cebu City, Central Visayas, Philippines Nezda Technologies, Inc. Full time ₱150,000 - ₱250,000 per year

    Nezda Technologies' Cebu-based BPO Partner is hiring for Customer Service Representative to start ASAP. Apply now and get hired via ONSITE ONE-DAY HIRING PROCESS.Designation: Customer Service Representative - Healthcare RepresentativeLocation: Cebu IT Park, Cebu CityWork Arrangement: ONSITE & NIGHT SHIFTStart Date: ASAPWhat we're looking for:At least HS...

  • Customer Service Representative

    7 days ago

    Cebu City, Central Visayas, Philippines XBGU Full time ₱20,000 - ₱40,000 per year

    URGENT Customer Service Representatives – Join Our Growing Team in Cebu CityAre you passionate about helping people and creating positive experiences? We're looking for Customer Service Representatives who can deliver excellent support with professionalism, empathy, and enthusiasmResponsibilities:Manage inbound and/or outbound customer calls with...

  • Customer Service Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱24,000 - ₱33,000 per year

    Position: Customer Service RepresentativeLocation: 1Nito Tower, Archbishop Reyes Ave, Lahug, Cebu City | Pure ONSITEJob Description:A Customer Service Representative is responsible for providing assistance, information, and support to customers regarding products or services. Their duties include answering inquiries, resolving issues, and ensuring customer...

  • Customer Service Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time ₱20,000 - ₱60,000 per year

    We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives for our Travel Account in Cebu. In this role, you will assist clients with travel-related inquiries, including flight bookings, hotel reservations, itinerary changes, and general customer support. You will be the frontline representative of a...

  • Customer Service Representative

    3 days ago

    Cebu City, Central Visayas, Philippines Lancesoft Philippines Full time ₱20,000 - ₱40,000 per year

    Job Title:Customer Service Representative – BillingLocation:Cebu City, PhilippinesEmployment Type:Full-Time | On-site / Hybrid (depending on company policy)Job Summary:We are looking for dedicated and customer-focused individuals to join our Cebu team asCustomer Service Representatives – Billing. In this role, you will assist customers with billing...

  • Customer Service Representative

    7 days ago

    Cebu City, Central Visayas, Philippines GDV BUSINESS SERVICES CO. Full time ₱900,000 - ₱1,200,000 per year

    About the roleWe are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team at GDV BUSINESS SERVICES CO.'. As a Customer Service Representative, you will be responsible for providing outstanding support to our customers through various communication channels, including phone, email, and chat. This is a full-time...