Customer & Store Experience Associate

2 days ago

Taguig, National Capital Region, Philippines AIRR Labs Inc. Full time ₱600,000 - ₱1,200,000 per year

  • Execute and manage perfect store on-line experience for assigned brands across various platforms.

  • Work closely with internal stakeholders to ensure fit-for-use e-tail content and online assets to create high impact store experience.

  • Support Digital Brand Manager in executing and managing perfect store on-line experience for assigned brands across various ecommerce platforms, website, and social media accounts.

  • Ensure freshness of content across all online channels to ensure high customer engagement

  • Manage and maintain consistent online brand experience across different platforms.

  • Analyze online customer behavior to ensure customer experience determines store design choices.

  • Supports Digital Brand Manager in assessing platform promo and campaign effectiveness to ensure continuous improvement.

  • Manage all consumer communication across ecommerce platforms.

  • Identify and assess customers' needs to achieve satisfaction and product conversion.

  • Build sustainable relationships and trust with customer accounts through open and interactive communication.

  • Responds promptly to customer inquiries, provides appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

  • Knows our products inside and out so that you can answer questions.

  • Communicates and coordinates with internal team as necessary.

  • Ensure customer satisfaction and provide professional customer support.

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