Virtual Customer Service Representative

4 days ago


Pulong Santa Cruz, Calabarzon, Philippines Rocket Station Full time ₱150,000 - ₱250,000 per year

Key Responsibilities:

- Respond to customer inquiries through chat, phone, or email

- Troubleshoot product/service issues and resolve concerns

- Process orders, refunds, or service requests using client systems

- Escalate complex issues to the appropriate teams

- Log all interactions in the CRM/ticketing system accurately

Qualifications:

- 1–2 years of experience in a CSR role (remote experience preferred)

- Excellent English communication skills (written and verbal)

- Strong problem-solving skills and emotional intelligence

- Ability to stay calm under pressure with a professional tone

- Tech-savvy and adaptable to multiple platforms and CRMs

Preferred Tools Experience:

Zendesk, Gorgias, Freshdesk, Intercom, HubSpot, Salesforce

System Requirements:

Main Computer Processor: at least i3 8th gen or i5 6th gen (quad-core) or higher

Back-up Computer Processor: at least dual-core or higher  

Computer Memory/RAM: at least 8.00 GB (for both primary and back-up computers)

Computer Operating System: at least Windows bit

Internet Speed:

Primary Connection: running on a 10 Mbps wired plan (10mbps and up preferred)

Back-up Connection: running at least 5 Mbps



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