Customer Care

4 days ago

Pulong Santa Cruz, Calabarzon, Philippines Business Service Group Full time ₱150,000 - ₱250,000 per year

**MUST live relatively close to Sta. Rosa, Laguna**

We are looking for someone who enjoys working with people and providing excellent service. In this role, you will support property owners, tenants, and staff by handling calls, resolving concerns, and ensuring a smooth experience for everyone.

If this sounds like you, please submit your resume, we'd love to hear from you

  • Permanent Work from Home
  • Guaranteed Pay Increase upon regularization and yearly increase
  • Work-from-Home Equipment Provided
  • Full-time position (Tuesday - Saturday, 1:00 am to 10:00 am)
  • HMO, Vacation & Sick Leave after 1 year

Job Tasks and Responsibilities:

  • Manages a high volume of inbound and outbound calls and responds to email in a timely manner.
  • Provides accurate and satisfactory answers to caller's inquiries and concerns.
  • Reviews with callers their ledgers for charges and payment information.
  • Guides callers through navigating the company websites, CONDOCafé, RENTCafé, and TownSq.
  • Handles complaints from owners and tenants while providing top of the line service.
  • Provides an excellent call experience for every caller.
  • Returns client's phone call within the same day.
  • Keeps detailed call logs from owners & tenants.
  • Maintains company confidentiality at all time.
  • Assists with special projects and analyses as requested.
  • Performs other duties as assigned.

Skills & Qualifications

  • Bachelor's degree in any field
  • 3+ years of experience in customer service or an administrative role (preferred)
  • Reliable attendance and strong work ethic
  • Customer service–oriented, with excellent relationship-building skills
  • Friendly, professional demeanor with strong verbal and written communication skills in English
  • Highly organized and detail-oriented, with the ability to manage a large volume of work accurately and efficiently
  • Strong time and inbox management skills
  • Ability to manage multiple tasks in a fast-paced environment and remain calm under pressure
  • Strong problem-solving, analytical, and investigative abilities
  • Able to work independently as well as part of a team
  • Quick learner with excellent process retention and adaptability
  • Proficient in MS Office (Outlook, Excel, Word) and Windows
  • Must have reliable internet access and a quiet, professional workspace for remote work

Company Overview

The Business Service Group (BSG) plays a vital role in providing essential back-office support to our sister companies situated in the picturesque landscapes of Hawaii , USA. We are not a BPO, we are a closely-knit family of enterprises, encompassing an accounting firm, insurance, photography services, property management, logistics, IT support, and Restaurant Supply, all operating under a unified ownership umbrella. We also support family-affiliated companies based in California in the Personal Care Products industry.

We are excited to welcome a new team member to support our sister company, Hawaiian Properties.

Hawaiian Properties, Ltd. is one of Hawaii's leading property management companies. They manage homeowners' associations, condominiums, rentals, and vacation properties across Oahu and the Big Island, with a focus on professionalism, integrity, and community service.

Why Join Us?

We have a great team, we hire smart and talented people and we reward people who work hard, learn quickly, apply their knowledge, and produce professional, accurate work. We will offer a very aggressive compensation package for this very important position.

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