Operations Admin

RSS is seeking for an experienced Operations Admin (AU) to join our established team. In this role, the successful candidate will be required to work closely with clients and stakeholders.

This role is based in Clark Pampanga.

About us

RSS are dedicated to establishing ourselves as a forefront leader in the resourcing sector globally and we are committed to consistently delivering exceptional value to our clients. Our focus extends beyond excellence in products and services; we prioritize fostering employee satisfaction, cultivating trust, and perpetually innovating to elevate the overall experience for our stakeholders.

Why choose us?

• Day shift
• HMO Coverage from Day 1: Includes one FREE dependent.
• Weekends off
• Competitive renumeration
• Employee referral incentive program
• 13th month salary
• Government contributions Social Security System, PhilHealth, Pag-Ibig, TIN
• Opportunities for promotions within RSS
• Paid training and development
• Transportation service provided
• Inclusive, supportive and fun company culture.

Position Summary:

As an Operations Administrator, you will play a vital role in supporting the efficient delivery of residential maintenance services across the Adelaide region. You will be responsible for managing completed work orders, coordinating technician schedules, and ensuring claims are processed accurately.

Your coordination and communication skills will help maintain service quality, enhance productivity, and support our field teams in providing timely, high-quality work.

Key Responsibilities:

• Managing after hours priority calls, allocating the priority call to the correct trade and updating the schedule.
• Managing and updating the daily scheduling of residential maintenance jobs, ensuring efficient allocation of resources and timely completion of tasks.
• Monitoring job progress and adjusting the schedule as required to meet tenant expectations and business objectives.
• Manage and process completed work orders within internal systems, ensuring accurate documentation and job status updates.
• Reschedule jobs as required, optimizing technician schedules based on availability, location, and customer needs.
• Monitor job progress and communicate changes to customers and internal stakeholders.
• Transfer and reconcile job data across platforms to support accurate service delivery and claims processing.
• Liaise with field technicians to confirm work details and address rescheduling or information gaps.
• Maintain detailed records of all scheduled and completed jobs, ensuring documentation is up to date for audit and claims purposes.
• Support the preparation and submission of claims for completed works in a timely manner.
• Contribute to process improvement efforts aimed at enhancing workflow efficiency and customer satisfaction.
• Provide general administrative support to the operations team as needed.

Requirements:

• Experience in scheduling, coordination, or administrative roles within residential services, trades, or maintenance industries.
• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks.
• Excellent communication skills for effective interaction with customers, field staff, and internal teams.
• Proficiency in scheduling or job management systems (experience with Simpro is an advantage).
• High attention to detail and a proactive, problem-solving mindset.
• A customer-centric approach with a strong commitment to service excellence.

Please note, only shortlisted candidates will be contacted to discuss their application.