Air Ground Operations Support Specialist
20 hours ago
The Operations Support Agent Associate role is crucial for ensuring seamless air and ground operations. The right candidate will provide critical support to various operational teams, including dispatch, admin & support, customer service, and service assurance.
Key Responsibilities:- Air Network Support: Offer assistance to air network teams to ensure efficient flight operations.
- Operations Support: Provide comprehensive support to operational teams.
- Dispatch: Coordinate with drivers to ensure timely pickups and deliveries.
- Admin & Support: Perform administrative tasks such as data entry, report generation, and filing.
- Customer Service: Deliver exceptional customer experience by resolving issues and answering queries.
- Service Assurance: Ensure high-quality service delivery through proactive issue resolution.
- Manifesting: Prepare manifests for flights and shipments.
- Reporting: Generate reports on key performance indicators (KPIs) to track progress.
Secondary education or equivalent is required. Zero to one year of work experience is preferred.
Diversity, equity, and inclusion are valued in our workplace. We are an equal opportunity employer.
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