Customer Success Assistant

2 weeks ago

Manila, National Capital Region, Philippines Boxaroo Full time ₱30,000 - ₱60,000 per year

As a Customer Success Assistant, you're the go-to person for clients once they've signed on. You'll help them choose the right merch, get them set up on our platform, coordinate production timelines, and ensure everything runs smoothly from start to shipment. You'll work across other departments like operations and sales to keep things on track and the client smiling.

You don't need to sell, but you do need to be a great communicator, organized like a spreadsheet, and obsessive about making things easy for the client.

What You'll Be Doing

  • Help clients select the right merch from our catalog
  • Manage timelines, approvals, production updates, and shipping details
  • Manage quotes, bills, invoicing and payment tracking
  • Coordinate with internal teams (suppliers, design, warehouse) to ensure everything goes to plan
  • Build strong, long-term relationships with your clients (many of whom will reorder often)
  • Keep clear records and status updates in our project management tools

What You'll Need

  • 3+ years of experience in client-facing roles (account management, client success, project coordination, etc.)
  • Strong communication skills, especially over email
  • Ability to manage multiple clients and projects at once
  • Comfortable working remotely and across time zones
  • Detail-oriented, proactive, and a natural problem-solver
  • Fluent in English (bonus points for other languages)
  • Experience with tools like Notion, Trello, or HubSpot is helpful

Nice to Have

  • Experience in merchandising, logistics, or promotional products
  • Familiarity with e-commerce platforms or B2B platforms

Perks

  • Join us at a time when you can help shape the future of the company.
  • Unlimited Annual Leave. We are all adults, you're in control
  • Plenty of amazing swag
  • Incredible opportunities to learn and grow.
  • Being part of an organization that rewards results and truly believes in promoting from within. Your growth potential is uncapped.

  • Customer Success

    2 weeks ago

    Manila, National Capital Region, Philippines Pro Coffee Gear Full time ₱1,200,000 - ₱3,600,000 per year

    Job Title: Customer SuccessLocation: Remote (Global)Company: Pro Coffee GearPro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Customer Success to lead and evolve our global customer experience function. This strategic role is essential to driving...

  • Customer Success Supervisor

    2 weeks ago

    Manila, National Capital Region, Philippines RingCentral Full time ₱600,000 - ₱1,200,000 per year

    Customer Success Supervisor Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2...

  • Customer Success Manager

    2 weeks ago

    Manila, National Capital Region, Philippines GoAhead Full time ₱800,000 - ₱1,200,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time remote role for a Customer Success Manager. The Customer Success Manager will be responsible for ensuring customer satisfaction and retention through proactive communication and relationship building. Daily tasks will include responding to customer inquiries, analyzing...

  • Customer Success Officer

    2 weeks ago

    Manila, National Capital Region, Philippines 8a8b1892-37b6-4971-924f-4c0f3cdfcc77 Full time ₱1,500,000 - ₱3,000,000 per year

    Who We AreMoreton Blue is a leading technology company specialising in custom software development and modern, integrated business systems. Our mission atis to deliver innovative, high-quality software solutions that evolve with our clients' needs.This commitment led us to buildhttps://embrace.technology/an all-in-one business management platform designed to...

  • Customer Success Associate

    2 weeks ago

    Manila, National Capital Region, Philippines PDAX Full time ₱900,000 - ₱1,200,000 per year

    About PDAXAt PDAX, we believe that the future of money is digital, and our mission is to empower all Filipinos to grow their wealth through blockchain technology.As one of the first crypto firms in the Philippine market, we feel a sense of duty to our users and to the ecosystem to set the standard for safety, ease of access, and reliability. We expect our...

  • Customer Success Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Hostinger Full time ₱40,000 - ₱60,000 per year

    As a Customer Success Specialist, what you will do:Communicate with customers and solve their billing or account-related issues via live chat and tickets.Be a true ambassador, and show our customers what customer obsession is really about.Focus on the customers' success by offering additional services, tools, and products.Dive deep into the world of IT by...

  • Customer Success Coordinator

    2 weeks ago

    Manila, National Capital Region, Philippines Yext Full time ₱1,200,000 - ₱2,400,000 per year

    Yext (NYSE: YEXT) is the leading brand visibility platform, built for a world where discovery and engagement happen everywhere — across AI search, traditional search, social media, websites, and direct communications. Powered by over 2 billion trusted data points and a suite of integrated products, Yext provides brands the clarity, control, and confidence...

  • Customer Success Manager

    2 weeks ago

    Manila, National Capital Region, Philippines WeLevel Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionWeLevel deconstructed the customer acquisition process and built automated systems to help businesses acquire customers more cost-effectively. Our solutions specialize in modernizing customer acquisition processes, regardless of your business's stage of growth.Role DescriptionThis is a full-time remote role for a Customer Success Manager....

  • Customer Success Coordinator

    2 weeks ago

    Manila, National Capital Region, Philippines Yext Full time ₱1,200,000 - ₱2,400,000 per year

    Yext (NYSE: YEXT) is the leading brand visibility platform, built for a world where discovery and engagement happen everywhere — across AI search, traditional search, social media, websites, and direct communications. Powered by over 2 billion trusted data points and a suite of integrated products, Yext provides brands the clarity, control, and confidence...

  • Customer Success Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Bloom Full time ₱80,000 - ₱120,000 per year

    IntroductionWho We Are…Founded in 2002, ELMO Software is the trusted provider of HR technology solutions to 2,000+ mid-sized organisations and more than one million end users across Australia and New Zealand. With a comprehensive suite of ISO-certified solutions that span the full employee lifecycle, ELMO Software is designed to scale as organisations...