Customer Success Officer

Who We Are

Moreton Blue is a leading technology company specialising in custom software development and modern, integrated business systems. Our mission at

is to deliver innovative, high-quality software solutions that evolve with our clients' needs.

This commitment led us to build
https://embrace.technology/

• an all-in-one business management platform designed to streamline operations, unify data, and empower service-based organisations. By bringing CRM, project management, scheduling, sales, and invoicing together under one intuitive system, Embrace helps businesses run smarter, faster, and with complete clarity.

We are shaping a new era of business care - human, intelligent, and deeply connected. If you're energised by meaningful work, inspired by collaboration, and motivated by impact, you'll thrive here. Every contribution you make will be valued and central to our success.

The Role

We are looking for a
Customer Success Officer

to join our growing team and play a pivotal role in ensuring our clients' success with Embrace and our bespoke software platforms. This is a client-facing role where clarity, care, and communication matter deeply. You will support onboarding, training, relationship-building, issue resolution, and the ongoing adoption of our systems.

This is a remote position based in Metro Manila and part of a BYOD (Bring Your Own Device) organisation.

You'll work closely with our
Customer Success Manager

and the
Founder

, gaining exposure to real client workflows while becoming an expert in how Embrace powers modern business operations. You will help translate user needs into actionable tickets, track progress with the development team, and support clients through every stage of their journey.

This is a high-impact opportunity for someone who is organised, systems-savvy, empathetic, detail-oriented, and excited to work directly with Australian customers.

What You'll Do
Customer Relationship & Success

• Support the onboarding of new clients into the Embrace platform.
• Attend and eventually lead client check-ins, training sessions, and walkthroughs.
• Build trusted, long-term relationships with Australian clients.
• Communicate clearly and proactively to ensure clients always feel supported.

Product & System Enablement

• Develop deep knowledge of Embrace's features, workflows, and best practices.
• Help configure system settings and support clients in how they use the platform.
• Prepare documentation, how-to guides, and Loom videos for training needs.

Ticketing, QA & Issue Management

• Translate user issues and requirements into clear, structured tickets.
• Conduct QA and UAT for new features or bug fixes.
• Assist with triaging bugs, feature requests, and usability concerns.
• Collaborate with developers to clarify needs and follow up on progress.

AI-Driven Customer Success

Use AI tools such as ChatGPT, Claude, and Copilot to:

• Draft communications
• Summarise meetings
• Analyse client issues
• Produce training materials
• Improve workflows
• Identify opportunities for automation and efficiency in our CS processes.

Cross-functional Collaboration

• Work closely with Product, Design, Engineering, and QA teams.
• Provide clear customer insights to improve features and client outcomes.
• Act as the voice of the customer, ensuring feedback informs product decisions.

What You'll BringRequired

• 2+ years BPO experience with direct client interaction.
• Experience supporting
  Australian clients

(strongly preferred).
- Excellent spoken and written English.
- Strong organisational skills and outstanding attention to detail.
- High systems affinity - someone who learns new software quickly.
- Experience with CRMs, SaaS platforms, ticketing tools, or support systems.
- Demonstrated proficiency with AI tools in daily work.
- Calm, empathetic, relationship-focused communication style.
- Ability to work remotely during Australian business hours.
- Ability to work in a
BYOD

environment with reliable equipment and internet.

Preferred

• Experience in QA, UAT, or technical support.
• Familiarity with project management tools and methodologies.
• Experience producing documentation or training content.
• Exposure to Agile workflows and software development environments.

What We Believe In

High Standards, High Care

• We deliver excellence for clients, our team, and our products.

Ownership

• We value initiative, clarity, and accountability.

Smarter, Not Harder

• We leverage systems, structure, and AI to elevate our work.

Make Each Other Better

• Collaboration and kindness are built into how we operate.

Progress with Purpose

• We move intentionally, communicate clearly, and build solutions that last.

Why You'll Love Working With Us

• Competitive salary based on experience
• Flexible remote work
• Supportive and collaborative culture
• Opportunities for professional growth
• Team get-togethers and offsites
• Paid leave on your birthday
• The chance to work on meaningful software shaping how businesses operate
• Clear pathways into senior customer success, product, or operations roles

How to Apply

Please send your
resume

and
cover letter

to

.

To confirm you've read this posting carefully, please include the word
"Artichoke"

in your cover letter.

Applications without this will not be considered.

We are an equal-opportunity employer and welcome applicants from all backgrounds.