Sr Webcast Manager

This role will be based out of Notified Office located on the 14th Floor, AIA Tower (formely Philam Life Tower), 8767 Paseo de Roxas, Bel-Air, Makati City. Our expectation at this time, is that you would work from our office on Tuesdays, Wednesdays, Thursdays with flexibility to work from home on Mondays and Fridays.

The Webcast Manager (Night Shift) will manage a dedicated portfolio of corporate clients, and will be responsible for the scheduling, coordinating and delivering of corporate events via teleconference or the web. He/she will establish best practice with clients for the optimal customer experience and will have client retention as a key measure of success.

Moreover, the Webcast Manager will work closely with internal teams, e.g. Account Management, Sales teams, as well as vendors, in the fulfillment of these responsibilities.

• Liaises directly via phone and e-mail with corporate clients in account portfolio
• Gathers event information from clients and schedule webcasts in the system following best practices
• Performs webcast configuration, testing and delivery
• Conducts product/service demonstrations to new/existing clients, as needed
• Organizes, prepares and uploads event content (text, images, audio, video, etc.)
• Delivers as scheduled audio/video webcasts, as described in processes, ensuring that such events go smoothly
• Ensures the quality of the event is up to the client and Notified's standards and provides frontline support across multiple events, ensuring issues are resolved in a timely matter and to the clients' satisfaction.
• Escalates client issues to management for appropriate resolution
• Gathers and summarize event data for reports
  Assists in managing various support channels for seamless service delivery

Candidate requirements

• Bachelor's Degree/Certificate in Information Technology Multimedia/ Communication Arts, or a similar discipline
• At least one (1) full year of experience in a similar role, or any client relationship management role
• Strong English language verbal and written communication skills
• Highly detail-oriented, well-organized, and able to effectively manage workload under pressure
• Technology savvy, good working knowledge of Microsoft Office applications (Word, Excel, PowerPoint, etc.)
• No supervisory responsibilities - works within standardized procedures and practices to achieve objectives and meet deadlines as described by direct manager/supervisor
• Communicates regularly with immediate team and manager/supervisor to become familiar with business issues and goals and to build relationships.
• Understands the importance of building and maintaining Notified's ongoing relationships
• Prepares preliminary drafts of communication materials; proofs, reviews, and performs quality checks for correct grammar, spelling, and appropriate layout prior to delivering work products
• Continuously learns and monitors evolving market and technology trends
• Able to solve problems and command decisions
• Able to work independently and collaborate with colleagues
• Self-motivated with a strong ability to thrive in a fast-paced, evolving environment
• Maintains a proactive, solutions-focused mindset and dedication to high-quality work
• Adapts seamlessly to new workflows and processes, ensuring continuous growth and efficiency
• Able to effectively multitask, delivering on individual responsibilities while also supporting collective team objectives
• Willing to work within any US time zone .

Who is Notified?

We believe everyone has a story to tell and we're passionate about helping people and brands amplify their stories across the globe. We are proud to be the number one provider of enterprise webcasting and investor relations, content distribution, as well as a global leader in press release distribution. Our clients have used Notified to monitor over 2 billion social media conversations and every year we run more than 100,000 events Our products are built so storytellers can do their best work. But we're not just a platform—personalized, caring service is how we operate. We add a personal touch to everything we do. We strive to deliver wisdom and insight by helping our clients reach global and targeted audiences, measure outcomes, and fulfill their commitments.

Why work for Notified?

• Global collaboration with team members in 17 countries
• Opportunities to innovate and grow
• Comprehensive health benefits and wellness programs
• Quarterly recognition awards
• Curated learning libraries offering over 8,000 free courses
• Flexibility to work from home on Mondays and Fridays
• Diversity is celebrated and supported inclusive Employee Resource Groups
• What's next? Qualified candidates will be contacted by a member of our in-house recruitment team to kick-start the recruitment process.
• At Notified we don't just accept difference - we celebrate it, support it, and build success upon it. We are proud to be an equal opportunities employer and no part of this advertisement is intended to discriminate on any grounds.

Best In Class

• "Best Press Release Distribution Company," MarTech Breakthrough Awards
• "PR Innovation of the Year," Gold Stevie Winner, 2023 American Business Awards
• "Marketing/Public Relations Solution," Gold Stevie Winner, 2023 American Business Awards