Hotel Reservation Agent

3 days ago

Eastwood City, Philippines Sales Rain Full time ₱300,000 - ₱360,000 per year

We're hiring a Hotel Reservations Officer with exceptional English skills and hotel reservations experience (AU hotel experience prioritized but not required). Handle bookings, guest messaging, yield management, and reports while delivering excellent customer service.

Requirements:

1+ year hotel/central reservations experience; AU hotel experience preferred

Strong English communication skills – strictly required

Flexible, organized, and customer-focused

Background in Customer Service, Sales, or Hospitality is an advantage

Proficient in MS Office (Word, Excel)

Experience with PMS/CMS systems; familiarity with Siteminder is a plus

Able to work 100% onsite

Key Responsibilities:

Handle reservation calls, enquiries, new and existing bookings

Ensure guests are aware of policies (credit card, cancellations, parking, check-in/out)

Manage guest messaging, including OTA/online platforms, with strict turnaround time

Enter confirmed reservations accurately into PMS, track special requests, and update notes

Conduct commission audits for Online Travel Agents

Implement yield management to sell rooms at peak rates and maximize revenue

Monitor and allocate parked/waitlisted reservations efficiently

Track sales promotions and ensure marketing data is correctly entered for reporting

Send daily/weekly reports to supervisors with required statistics

Maintain professional communication with guests, hotel staff, and head office

Perform additional tasks as assigned by Supervisor, Operations Manager, or stakeholders

Other Capabilities:

Flexible and adaptable to changing schedules

Strong customer service orientation

Skilled in problem-solving, decision-making, and multitasking

Perks & Benefits:

HMO upon regularization with 1 dependent

Professional growth in a fast-paced BPO/hospitality environment

Job Types: Full-time, Permanent

Pay: Php25, Php30,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Paid training
  • Promotion to permanent employee

Experience:

  • Hotel Reservation: 1 year (Required)

Language:

  • English (Required)

Work Location: In person

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