Hotel Reservation Agent

2 weeks ago

Eastwood City, Philippines Sales Rain Full time ₱300,000 - ₱360,000 per year

We're hiring a Hotel Reservations Officer with exceptional English skills and hotel reservations experience (AU hotel experience prioritized but not required). Handle bookings, guest messaging, yield management, and reports while delivering excellent customer service.

Requirements:

1+ year hotel/central reservations experience; AU hotel experience preferred

Strong English communication skills – strictly required

Flexible, organized, and customer-focused

Background in Customer Service, Sales, or Hospitality is an advantage

Proficient in MS Office (Word, Excel)

Experience with PMS/CMS systems; familiarity with Siteminder is a plus

Able to work 100% onsite

Key Responsibilities:

Handle reservation calls, enquiries, new and existing bookings

Ensure guests are aware of policies (credit card, cancellations, parking, check-in/out)

Manage guest messaging, including OTA/online platforms, with strict turnaround time

Enter confirmed reservations accurately into PMS, track special requests, and update notes

Conduct commission audits for Online Travel Agents

Implement yield management to sell rooms at peak rates and maximize revenue

Monitor and allocate parked/waitlisted reservations efficiently

Track sales promotions and ensure marketing data is correctly entered for reporting

Send daily/weekly reports to supervisors with required statistics

Maintain professional communication with guests, hotel staff, and head office

Perform additional tasks as assigned by Supervisor, Operations Manager, or stakeholders

Other Capabilities:

Flexible and adaptable to changing schedules

Strong customer service orientation

Skilled in problem-solving, decision-making, and multitasking

Perks & Benefits:

HMO upon regularization with 1 dependent

Professional growth in a fast-paced BPO/hospitality environment

Job Types: Full-time, Permanent

Pay: Php25, Php30,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Paid training
  • Promotion to permanent employee

Experience:

  • Hotel Reservation: 1 year (Required)

Language:

  • English (Required)

Work Location: In person

  • Hotel Reservations Agent

    2 weeks ago

    Marikina City, National Capital Region, Philippines Sales Rain Full time ₱250,000 - ₱500,000 per year

    We're hiring a Hotel Reservations Officer with exceptional English skills and hotel reservations experience(AU hotel experience prioritized but not required). Handle bookings, guest messaging, yield management, and reports while delivering excellent customer service.Requirements:1+ year hotel/central reservations experience ; AU hotel experience...

  • Hotel Room Reservation Ticketing Agent

    4 weeks ago

    Quezon City, Philippines Sapient Solutions - SGS Full time

    We are urgently hiring for a Hotel Reservation Agent at Metro Manila Sites! One-day Hiring Process! Earn up to 25k monthly! Plus more benefits! This is a limited slot. Apply now! Responsibilities: • Manage hotel reservations, inquiries, and cancellations. • Provide accurate details about hotel availability, rates, and amenities. • Process bookings...

  • Hotel Room Reservation Ticketing Agent

    2 weeks ago

    Kamuning, Quezon City, Philippines Sapient Ph Full time

    We are urgently hiring for a Hotel Reservation Agent at Metro Manila Sites! One-day Hiring Process! Earn up to 25k monthly! Plus more benefits! This is a limited slot. Apply now! Responsibilities: • Manage hotel reservations, inquiries, and cancellations. • Provide accurate details about hotel availability, rates, and amenities. • Process bookings...

  • Online Hotel Room Reservation Agent

    3 days ago

    Quezon City - Cubao, Philippines Sapient Global Services Full time

    Easy and Fast One-day Hiring Process! Earn up to 25k monthly plus more benefits! We are looking for a Hotel Reservation Agent in our Metro Manila Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now! Responsibilities: • Handle hotel reservations, inquiries, and cancellations from customers and other stakeholders • Provide...

  • Hotel Room Reservation Ticketing Agent

    3 days ago

    Kamuning, Quezon City, Philippines Sapient Global Services Full time

    We are urgently hiring for a Hotel Reservation Agent at Metro Manila Sites! One-day Hiring Process! Earn up to 25k monthly! Plus more benefits! This is a limited slot. Apply now! Responsibilities: • Manage hotel reservations, inquiries, and cancellations. • Provide accurate details about hotel availability, rates, and amenities. • Process bookings...

  • reservation manager

    2 weeks ago

    Makati City, National Capital Region, Philippines CITY GARDEN GRAND HOTEL Full time ₱900,000 - ₱1,200,000 per year

    About the role As the Reservation Manager at City Garden Grand Hotel, you will play a crucial role in managing the hotel's reservation system and ensuring a seamless customer experience. Based in our vibrant Makati City location, this full-time position will see you overseeing all aspects of the reservation process, from managing room availability to...

  • Reservation Agent

    1 week ago

    Cebu City, Philippines TASQ Staffing Solutions Full time

    About the job Reservation Agent (Cebu) | Onsite Shift: No fixed schedule Work setup: Full onsite (Cebu City) Benefits: Upon regularization:- 10 VL, 10 SL, 5EL- HMO Health Insurance avail on the 4th Month (Employee + 1 Free Dependent) Requirements: Bachelor's degree in tourism, hospitality, or a related field.At least 1 year of experience as a reservations...

  • Reservations Agent

    2 weeks ago

    Makati City, National Capital Region, Philippines The Hongkong and Shanghai Hotels Full time ₱300,000 - ₱500,000 per year

    We are seeking a Reservations Agent to support the hotel Room Reservation operations in achieving the company's objectives, and be an integral part of our guest focused service.Key AccountabilitiesEnsure proper operation of all responsibilities of Reservations operationsTo take and maintain up-to-date accurate reservation records, including records of any...

  • Reservations Agent

    2 weeks ago

    Makati City, National Capital Region, Philippines HSH Full time ₱250,000 - ₱500,000 per year

    We are seeking a Reservations Agent to support the hotel Room Reservation operations in achieving the company's objectives, and be an integral part of our guest focused service.Key AccountabilitiesEnsure proper operation of all responsibilities of Reservations operationsTo take and maintain up-to-date accurate reservation records, including records of any...

  • Hotel Booking Reservation Agent

    2 weeks ago

    Cubao, Quezon City, Philippines Sapient Ph Full time

    One-day hiring process! Earn up to 25k monthly! We are looking for dedicated Hotel Reservation Specialist to join our team! This is for urgent hiring, Apply Now! Responsibilities: • Handle hotel reservations, inquiries, and cancellations from customers and other stakeholders • Provide accurate information about hotel availability, rates, amenities, and...