L1 Application Management Support
7 days ago
Responsibilities:
- Serve as the first point of contact for user issues and service requests.
- Perform basic troubleshooting and investigation on Angular, Flutter, and NodeJS applications.
- Monitor application performance, availability, and error logs to detect potential issues.
- Escalate unresolved or complex incidents to Level 2/3 teams with proper documentation
- Support routine tasks such as deployments, health checks, and batch monitoring under guidance.
- Document incidents, resolutions, and recurring issues to build the knowledge base.
- Provide regular status updates to users and stakeholders on reported issues. -Ensure proper ticket logging, classification, and SLA compliance.
- Collaborate with senior support and development teams to ensure timely resolution.
- Assist in testing fixes, minor updates, or configuration changes when required
Qualifications:
- Graduate of BS Computer Science, IT or other related courses.
- OPEN TO FRESH GRADUATES
- Knowledgeable in Angular, Flutter, and NodeJS.
- Should be amendable to work 100% onsite in Ortigas (near the Medical City) and shifting.
- Familiarity with ITSM tools (e.g., ServiceNow, JIRA) is a plus.
- Strong problem-solving and communication skills.
- Ability to follow support processes, prioritize tasks, and escalate appropriately.
Job Type: Full-time
Benefits:
- Additional leave
- Company events
- Gym membership
- Health insurance
- Life insurance
- Opportunities for promotion
Work Location: In person
-
SAP L1 Support
3 days ago
Ortigas, Metro Manila, Philippines McCoy Manila Full time ₱300,000 - ₱450,000 per yearAre you ready to launch your SAP career by supporting critical systems and learning from experienced consultants?We're looking for an SAP L1 Support to join our growing team at McCoy. If you're detail-oriented, eager to learn, and motivated to start your journey in SAP Basis, this role offers hands-on experience and clear growth opportunities in enterprise...
-
Level 2 Functional SME
7 days ago
Ortigas Post Office P, Philippines Indra Full time ₱900,000 - ₱1,200,000 per yearRoles and ResponsibilitiesHandle escalations from Level 1 related to business rules, workflows, or application functionality.Analyze issues to determine whether they are process-related, configuration-based, or require development (L3) intervention.Work closely with stakeholders to validate business requirements and clarify functional impacts of...
-
Application Support
2 days ago
Mandaluyong Central Post Office P, Philippines RED CORE SOLUTIONS Full time ₱216,000 - ₱264,000 per yearJob Responsibility:· Study data from reports, draw information, and formulate educated conclusions/recommendations.· Analyze business processes and find ways to optimize the same to improve quality and efficiency of output.· Scope, plan, design, develop, test, and deploy online applications according to client specifications (project range from utility to...
-
Application Developer
2 weeks ago
Manila Central Post Office P, Philippines EPS Management Full time ₱1,200,000 - ₱2,400,000 per yearThis role is responsible for developing new applications and supporting the existing applications. You will be involved in sourcing requirements from customers and suggesting appropriate solutions. Then, being able to quickly generate POC (proof of concepts) and demos for our clients.To be successful in this role, a sound knowledge of software engineering...
-
HR and Operations Manager
7 days ago
Ortigas Post Office, Philippines EPS Management Full time ₱960,000 per yearJOB OVERVIEW:The Human Resources (HR) & Operations Manager is responsible for overseeing all aspects of human resources practices and processes. The HR Manager will handle recruitment, employee relations, performance management, compliance, training, and benefits administration.JOB DESCRIPTIONS:Develop and implement effective recruitment strategies to...
-
Ortigas, Metro Manila, Philippines ESOL IT SERVICES INC. Full time ₱900,000 - ₱1,200,000 per yearAbout the RoleWe are seeking a proactive and detail-oriented TEM Implementation Engineer to manage and support our test environments. This role involves planning, coordinating, and executing environment-related activities while acting as a key support contact during testing and deployment phases. If you have a background in deployment support, environment...
-
Accounting Application Support
2 weeks ago
Ortigas, Philippines We Connect HR Solutions Full time ₱300,000 - ₱360,000 per yearAre you a detail-oriented accounting professional with a knack for technology? We're looking for someone to join our team in Ortigas, Pasig, and help clients with their accounting and software needs.What You'll Do:Be a key support for our clients: Help them resolve issues related to accounts receivable, accounts payable, and financial reporting, all while...
-
Customer Support, Team Lead
1 week ago
Ortigas Post Office P, Philippines Calcmenu Phil. Inc. Full time ₱480,000 - ₱600,000 per yearYour core responsibilities include:Overseeing the daily operations of your team as well as participating as an active member of the teamTraining on Product Knowledge which is done continuously proactively with team members and other departmentsMonitoring the Ticketing System used by Support team and make sure that all tickets are updated.Introducing policies...
-
IT Support Associate
7 days ago
Ortigas Post Office P, Philippines Cathay Land Inc. Full time ₱80,000 - ₱120,000 per yearA. Network AdministrationAssist the Network Administrator in all aspects of network administration such as but not limited to intranet, Internet, network cabling, remote access, and E-mail service.Monitors efficient network usage and suggest necessary enhancements.Coordinates with HR Admin for electrical and network cabling.In charge of the creation of email...
-
Technical Support Associate
5 days ago
Ortigas Post Office, Philippines Calcmenu Phil. Inc. Full time ₱300,000 - ₱348,000 per yearJob Responsibilities:Provide technical support and customer service to international and local software clients (installation, trouble-shooting, etc.) by phone, e-mail, chat and remote assistance.Provide feedback to development team and documentalist about encountered problems and possible improvement of procedures and applicationsCoordinate technical issues...