Start ASAP Operations Supervisor

1 week ago

Pasay, National Capital Region, Philippines Teleperformance Full time $104,000 - $130,878 per year

About the role

Teleperformance is seeking an experienced Operations Supervisor to join our team in our Pasay City, Metro Manila office. As an Operations Supervisor, you will play a crucial role in overseeing the day-to-day operations of our healthcare-focused team, ensuring the delivery of high-quality services to our clients. This is a full-time position with the opportunity to start immediately.

What you'll be doing

  • Manage and supervise a team of agents, ensuring they are meeting performance targets and providing excellent customer service
  • Monitor and analyse key performance indicators to identify areas for improvement and implement effective solutions
  • Provide coaching and feedback to agents, supporting their professional development and skill-building
  • Collaborate with other departments to ensure seamless operations and address any issues or concerns
  • Assist in the development and implementation of process improvements and best practices
  • Ensure compliance with relevant healthcare regulations and industry standards
  • Contribute to the overall success of the healthcare operations within the organisation

What we're looking for

  • Minimum of 2 years of experience in a supervisory or managerial role, preferably within the healthcare or customer service industries.
  • With Active USRN license is a must
  • Specialization with Utilization Management (UM)
  • Strong understanding of healthcare operations, regulations, and industry best practices
  • Excellent communication and interpersonal skills, with the ability to effectively lead and motivate a team
  • Strong problem-solving and decision-making skills, with a focus on continuous improvement
  • Proficient in data analysis and the ability to interpret and act on key performance metrics
  • Adaptable and able to work in a fast-paced, dynamic environment
  • Fluency in English and the local language(s) is a requirement

What we offer

  • Competitive salary and performance-based bonuses
  • Comprehensive health and wellness benefits, including medical and dental coverage
  • Opportunities for career advancement and professional development
  • Supportive and collaborative work environment
  • Company-sponsored social and team-building activities

About us

Teleperformance is a global leader in customer experience management and digital business solutions. With over 40 years of experience, we help companies around the world build stronger, more meaningful connections with their customers. Our team of highly skilled professionals in the Philippines is dedicated to delivering exceptional service and innovative solutions to our clients in the healthcare industry.

Apply now and join our dynamic team at Teleperformance

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