Operations Supervisor
23 hours ago
Account: Logistics/Tracking
Work Setup: Onsite (MOA)
Shift: Night Shift
Requirements:
- 1 year experience as Team Lead/Operations Supervisor
- With Voice account experience
- Preferably from TELCO account
- Can start ASAP
Responsibilities:
- Overseeing the daily activities and performance of a team of customer service representatives
- Monitoring call volumes, handling times, and other key performance metrics to identify areas for improvement
- Providing coaching, training, and feedback to team members to help them develop their skills and reach their full potential
- Collaborating with other departments and stakeholders to resolve customer inquiries and issues
- Implementing and enforcing company policies and procedures to ensure compliance
- Identifying and addressing team and individual training needs
- Fostering a positive, customer-centric, and team-oriented work environment
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