Sales Operations Specialist

Job Description
We are seeking a dedicated and organized Sales Operations Specialist to join our team. The ideal candidate possesses a strong interest in sales operations, attention to detail, and strong communication skills. This position is essential in supporting our sales teams by managing processes, assisting with reporting, and helping improve efficiency.

Responsibilities

• Manage and track sales operations requests using Zendesk.
• Ensure timely resolution and clear communication with sales teams via the Zendesk ticketing system.
• Analyze ticket trends to help identify and report recurring issues.
• Assist with evaluating and refining processes to support team efficiency.
• Help implement best practices and support improvement initiatives as needed.
• Collaborate with sales teams to address questions and provide operational support.
• Work with cross-functional partners to ensure data and reporting consistency.
• Support projects and routine tasks that help drive the sales team's objectives.
• Help create and update documentation for processes and standard operating procedures.

Desired Qualifications

• 1-3 years of experience in sales operations, sales support, or a similar role (preferably in a SaaS or technology environment).
• Familiarity with Zendesk Support (Explore a plus).
• Experience with Salesforce CRM and Excel; knowledge of data visualization tools (e.g., Tableau, Power BI) beneficial.
• Excellent organization and attention to detail.
• Analytical and problem-solving mindset.
• Ability to balance multiple priorities and work both independently and within a team.
• Resourceful, with a proactive and service-oriented approach.
• Bachelor's degree or equivalent experience in business, sales, or related fields.
• Willingness to work onsite as required.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The Intelligent Heart Of Customer Experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.