Central Operations Head

1 day ago

Manila, National Capital Region, Philippines Billease Full time $90,000 - $120,000 per year

Position Summary

The Central Operations Head will oversee the bank's end-to-end operations, with a strong focus on loan operations, transaction reconciliation, settlement processes, and limited branch operations. This strategic role is ideal for a hands-on leader passionate about process optimization, regulatory compliance, and delivering superior customer experiences.

Key Responsibilities

Leadership & Management

  • Lead and manage the bank's overall operational activities, ensuring alignment with business goals and regulatory requirements.
  • Provide operational oversight to a select number of branches, fostering integration between digital and physical banking services.

Loan Operations

  • Oversee the complete lifecycle of digital loan products, including origination, disbursement, servicing, collections, and ongoing monitoring.
  • Reconciliation & Settlement
  • Manage daily reconciliation of transactions across the mobile app, payment partners, and core banking systems.
  • Ensure accuracy, timeliness, and integrity of all settlement processes.

Process Optimization & Compliance

  • Drive automation initiatives and operational excellence to improve efficiency and customer satisfaction.
  • Maintain strict compliance with BSP regulations, AMLA requirements, and internal policies.

Customer Experience

  • Champion initiatives to enhance the customer journey, ensuring a seamless and consistent experience across all banking channels.

Qualifications

  • Bachelor's Degree required (Business, Finance, or related field preferred).

Experience & Skills:

  • Proven leadership experience in banking operations, preferably in a digital banking environment.
  • Strong understanding of loan operations, transaction reconciliation, and settlement processes.
  • Demonstrated experience in process optimization and regulatory compliance (BSP, AMLA).
  • Excellent communication, analytical, and problem-solving skills.
  • Ability to thrive in a fast-paced, evolving environment.

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