Operations Supervisor

4 days ago

Makati City, National Capital Region, Philippines i-cube Digital Solutions Inc. Full time ₱1,200,000 - ₱2,400,000 per year
Key Responsibilities
Client-Facing & Quality Assurance
  • Act as the primary liaison with clients, ensuring timely communication and resolution of concerns.
  • Monitor service delivery to ensure adherence to company standards and client satisfaction.
  • Implement quality assurance measures to improve efficiency and client experience.
  • Collect and analyze feedback to recommend process improvements.
Sales & Finance
  • Manage B2C and B2B transactions, including preparing quotations, processing invoices, and handling payment collections.
  • Record daily sales, monitor deposits, and follow up on receivables to ensure timely collection.
  • Support business growth by identifying upselling and cross-selling opportunities.
Administrative & Operational Management
  • Handle general administrative requests and provide support to executives and senior managers.
  • Organize and schedule appointments, meetings, and prepare detailed meeting minutes.
  • Draft and distribute internal communications such as emails, memos, and forms.
  • Maintain and update office policies, procedures, and filing systems.
  • Oversee office supplies, vendor research, and cost-efficient procurement.
  • Manage operational expense budgets and prepare accurate expense reports.
Staff & Resource Coordination
  • Conduct recruitment activities including screening, interviews, onboarding, and offboarding.
  • Plan and organize staff transportation logistics to project locations.
  • Coordinate with various departments to ensure smooth dissemination of information and task execution.
  • Conduct weekly stock counts, finalize replenishment needs, and oversee inventory management.
Other Duties
  • Provide general support to visitors and clients.
  • Perform other tasks as may be assigned by management.
Qualifications
  • Bachelor's degree in Business Administration, Management, or related field (preferred).
  • Experience in operations, client relations, or supervisory roles.
  • Strong organizational, leadership, and multitasking skills.
  • Excellent communication and interpersonal skills with a client-care mindset.
  • Proficiency in MS Office Suite and office management tools.
  • Experience in sales processing, client coordination, and financial reporting.
  • Knowledge of recruitment, onboarding, and staff coordination.
  • Detail-oriented, adaptable, and able to work independently with minimal supervision.

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