Technical Training Manager

Qualifications:Bachelor's degree in Engineering, IT, Human Resources, or related field (preferred)Proven experience in technical training and team managementStrong leadership, communication, and presentation skillsAbility to translate complex technical concepts into practical learningKey Responsibilities:Develop and implement technical training strategies...

Collaborate with developers, product managers, and other stakeholders to understand product features and technical specifications.Create and maintain technical documentation such as user guides, installation manuals, API documentation, knowledge base articles, FAQs, and training materials.Organize and manage documentation in a content management system (CMS)...

Key Responsibilities:Develop, organize, and deliver training programs for new hires and existing employees.Assess training needs through surveys, interviews, focus groups, and consultations with managers.Design instructional materials, including e-learning modules, manuals, presentations, and workshops.Facilitate in-person and virtual training sessions using...

Company Description You are joining Sutherland Global Services, a global business transformation company offering an integrated set of back-office and customer service support services. One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in...

Job DescriptionTheSenior Project Manageris a seasoned professional responsible for leading ITS's most complex, strategic, or high-risk projects. With a proven track record of managing multi-phase or multi-location engagements, the Senior PM is trusted with clients and initiatives where clear communication, deep technical understanding, and high judgment are...

Job Description:TheSenior Project Manageris a seasoned professional responsible for leading ITS's most complex, strategic, or high-risk projects. With a proven track record of managing multi-phase or multi-location engagements, the Senior PM is trusted with clients and initiatives where clear communication, deep technical understanding, and high judgment are...

Provide post-sale support to customers via phone, email, or chat.Respond to technical inquiries and issues from customers promptly and professionally.Troubleshoot technical issues related to products or services, diagnosing problems and providing solutions.Document customer issues, solutions, and feedback to ensure quality and consistency in service.Maintain...

At least 2–3 years of BPO experience as an Assistant Training Manager or in an equivalent role within the Banking domain (Insurance and Mortgage experience is REQUIRED)Bachelor's degree graduate in any fieldMust have a C1 or higher English language proficiency levelCertifications in Training and Development are a strong advantageCommunication &...

Company Description About SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've...

Company DescriptionAbout SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We've...